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FAQ's

We do our best to fully describe each and every one of our products.
If you have a question that is not answered on the item page, please click on any one of the Frequently Asked Questions below

About our products

Q. Are your phones  authentic?
A. Yes! We purchase all of our items from major retailers and manufacturers here in the U.S and guarantee that all of our items are 100% authentic and genuine. Each and every one of our items is manifested and we have a receipt and proof of purchase for all of them.

Purchasing
Q. I live in a different country; can I still purchase your items?
A. Yes! We ship worldwide with a few exceptions.
Due to international laws and carrier restrictions we cannot ship to some countries. If eBay allows you to place a bid or purchase the item, we will ship it to your country. Remember, you are responsible for all custom and international shipping charges.

Q. Can I pay with a credit card?
A. Yes you can! Along with other methods of payment like PayPal and managed eBay payments.

Q. Can I mail you a payment?
A. We are sorry; we currently do not accept checks, money orders or cash as a method of payment.

Q. Have you received my payment yet?
A. PayPal will send you a confirmation email when the payment clears. If you have paid and have not received a payment confirmation within 24 hours, please contact PayPal.

If you chose PayPal E-Check method of payment, please notice that it might take several business days for your payment to clear.

Shipping
Q. How much is shipping for my order?
A. Our company offers Free Fast Shipping

Q. Can I ship to a different address?
A. Sure, during the checkout process, specify where you want the items to ship. You can also do it after payment was processed but before we ship the item.

Q. When do you ship my order?
A. Same business day Monday through Friday from 7 am to 3 pm.
If for any reason there is an issue with the order, we will contact you ASAP to make rearrangements.

Q. My package isn't here. The tracking number says it's been delivered. Now what?
A. We are sorry about that! Here are some steps we recommend trying first:
Confirm that the correct shipping address was entered at checkout
Search your property thoroughly (sometimes the carrier will place packages in discreet locations for your security)
Check with your neighbors to make sure no one is holding the package for you
If you still haven't found it, please contact us so that a representative may begin a lost/missing package investigation with the delivery company.

Returns, Damaged Products or Incorrect Orders
Q. I received the wrong item. What do I do?
A. Contact us through eBay messaging at any time or call during our business hours so that we may assist you. We will make it right!

Q. My order was damaged. What do I do?
A. Contact our Customer Service Team. We ask that you please contact us before leaving feedback so that we can make it right.

Q. Why does the photo look different than the stated color?
A. Due to differences in lighting and your computer settings, colors can differ. We try to describe the color as accurately as possible. However, we are not responsible if the item color differs slightly from the color on your monitor.

Q. How do I return my order?
A. The easiest method for returning an item is through eBay's automated returns feature. A full step-by-step guide is available at the following link: http://pages.ebay.com/help/buy/return-item.html .
For your convenience, the guide is also available as a YouTube video tutorial HERE.

If you wish to send an item back manually (without using eBay’s returns) please let us know and we'll email you the return instructions.
Please note: Items must be returned in the same condition they were received. All of the original tags must be included and need to be intact. We may refuse a return or charge an additional restocking fee for items that are returned in a different condition.

Q. Can I exchange my item?
A. You may return your item for a refund or we might send you a device in exchange of the same condition if we have something available in stock.

Q. What kind of feedback should I leave at eBay for my purchase?
A. We work extremely hard every day to offer the absolute cheapest prices for your favorite brands. If you look at our feedback rating on eBay, you will see what our other customers think of us. We are a very honest company and would never intentionally mislead our customers.
If you had a positive experience, please leave us positive feedback with 5-Stars. Thank you very much for shopping with us, your business is greatly appreciated!


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