EEEKITonline Return Policy
Under this policy, you may return products
that you purchased directly from EEEKITonline within the applicable return policy for a refund of the purchase price paid,
less shipping, handling and applicable restocking fees.
If your item was damaged during transit, please contact us immediately, and
we’ll do our best to take care of it. We
will do everything in our power to get you an acceptable solution. If this
cannot be achieved due to inventory issues or technical matters, we will
provide you with a full refund.
the item you receive does not match the order you placed with us, please
contact our Customer Service department for assistance. A representative will
help you determine the best way to get the correct item to you as quickly as
Condition Related Returns:
take great detail into consideration when describing our items’ condition.
If you receive your order and feel that the condition is not consistent
with our description, please let us know immediately (within 3 days of
purchase), and we'll do our very best to find you a solution. If we're
unable to, just pay to ship the item(s) back, and we'll send a full refund
of your original purchase amount
returned must be in the same condition that they were received in order to
receive full credit. Items purchased in "New" or "Like
New" condition and then used can be returned, but will receive a
reduced refund value. The reduced value will be determined after our inspection
of the product to determine the level of use. You will be notified of the
reduced refund value after inspection and before a refund is issued.
25% Restocking Fee
Item is in new and unused condition. However, the item has not been properly repackaged and requires
repackaging by EEEKITonline
Item is in new and unused condition. However, the original packaging has been damaged and required new
packaging to be used to repackage the item. In order to help prevent damage to the original packaging, please ensure
proper packing materials are used when shipping product back to EEEKITonline
50% Restocking Fee
Item is in new and unused condition. However, the item has been damaged during inbound transit. In order to help prevent damage to the item
in transit please ensure proper packing materials are used when shipping
product back to EEEKITonline.
● If the item is defective within the first 30 days of order
(from date of purchase), we will send replacement at no extra cost for customer.
Please contact us for more details.
● Selected items are to replaced by the manufacturer; please
contact the respective manufacturer for warranty information.
Item(s) that are non-returnable:
● Used screen protector
● All Bluetooth headsets, corded headsets and earphone due
to sanitary issues. We will accept
return if the items are originally in bulk-packaging.
We will normally send the replacement item in
3 business days after giving you notice of a replacement. All replacement will be sent out
using standard shipping. Please allow 5-7 shipping days for final delivery.
will be given in the same form of payment originally used for purchase within 5
to 7 business days of the return package.
1 Year Warranty Risk Free:
believe the products we sell are free of defects and will operate normally for
a year’s time. If you feel the item is not up to standard, please contact us so
we can find a solution for you.
in 3 Easy Steps
Obtain RMA # from EEEKITonline
Send back the return to EEEKITonline
Receive refund or replacement from EEEKITonline
Step 1: Obtain RMA #
Please email firstname.lastname@example.org (or use eBay
Contact Seller under order details). Please provide details as below:
Order number or Buyer ID:
Reason of return:
Preferred action: Refund /
Replacement/ Exchange to other item
We will reply and provide RMA # to
you. Please allow 24-36 hours to expect the reply. If you do not receive our
email within 2 business days, please check your junk mail/spam mail folder.
2: Send back the return:
Contact customer service and we will provide
you the return address.
Package your return item and include the order
number somewhere in the parcel.
Ship it to the address provided and allow us
time to receive and inspect it.
STEP 3: Receive refund or
Still Have Questions? Feel free to contact us.
For questions regarding products,
order delivery, or returns, please contact EEEKITonline Customer Service via eBay directly:
Customer Service Team
1. Limited Product Warranty
EEEKIT warrants to the first consumer purchaser (hereinafter “Purchaser”) that the products sold by it conform to the prescribed specifications and are free from defective materials and workmanship under normal application, installation, use and service conditions. If any non-conformity to the specifications or defect in material and/or workmanship is found and confirmed by EEEKIT, at its sole and absolute discretion, within 1 year from the date of purchase as shown in the corresponding Invoice or Order of the Product (hereinafter “Purchase Date”), EEEKIT will, at its sole option, either refund or replace the non-conforming or defective Product or part thereof with either a new or remanufactured equivalent at no charge, or reimburse the Purchaser to the amount of the market price at the time of the warranty claim.
2.1 EEEKIT disclaims any remedies to the Purchaser other than that set forth in Article 1 herein.
2.2 NO WARRANTIES, INCLUDING BUT NOT LIMITED TO THE MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, USE, OR APPLICATION HAVE BEEN MADE UNLESS EXPRESSLY SPECIFIED HEREIN.
2.3 In no event shall EEEKIT be liable, or in any way responsible, for any incidental, consequential or special damages, including, without limitation, loss of use, profits or production, or exemplary or punitive damages.
2.4 EEEKIT will not cover transport costs, customs clearance fees, or any other expenditure for the reshipment of any repaired or replaced Products, or for disassembly and assembly.
The Limited Product Warranty does not apply to any Product which has been subject to:
Misuse, abuse, negligence or accident;
Normal wear and tear of the Product;
Repair, service, or alteration/modification in design, construction, or application without EEEKIT’ authorization;
Any use of the Product for other than its intended purpose; or
Improper installation, modifications or unauthorized repair of the Product.
Force Majeure, such as acts of God, fire, earthquake, explosion, war, riot, or any other unforeseeable and uncontrollable circumstances by EEEKIT.
4. Warranty Transfer
This Limited Product Warranty is not transferable. If you purchased from a reseller, please contact the reseller for their warranty policy.
5. Obtaining Warranty
5.1 The Purchaser shall, immediately after discovering any defects, send email to the email address hereunder:
and specifying the following:
Pictures of inquiry:
Name on the Order;
Buyer ID or Order Number;
Details of defect; or
Proof of purchase.
5.2 The Purchaser shall not return any defective Product without obtaining a return number (RMA) from EEEKIT.
5.3 It shall be Purchaser’s responsibility for shipping fees, transport fees, insurance, and expenses for disassembly, assembly and installation, if any.
EEEKIT Customer Service Team