We know the anticipation associated with ordering a new item you're excited to get. You want it as fast as possible, and when you open the package you want the item you see to be the same item you you believed you were buying. We have successfully shipped thousands of packages containing authentic percussion instruments to our loyal customers around the world.
HANDLING AND DELIVERY TIME
Our policy is to ship within 1 business day of payment (weekends and holidays do not count as shipping days). For domestic shipment the package will arrive within 1 week of shipping from our drum shop. For international shipments the delivery can take up to 30 days.
CARRIERS AND TRACKING
We normally ship using ground services from UPS and USPS, with delivery confirmation or tracking. This includes UPS Ground, and USPS First Class, Priority, and Media Mail. International shipments almost always are shipped using USPS Priority International Mail. Shipping information is automatically uploaded to your Ebay order when the label is created. You can track your package online using the carriers' websites (UPS.com and USPS.com).
Both customer and shipper rely on the third party shipping company to deliver the package on time and in good condition. In some cases they make mistakes, and we request your patience in accepting that both buyer and shipper must work together to resolve the carriers' mistakes when they happen. To help reduce errors we ask that you carefully check the address you provide upon checkout. In most cases we cannot change the shipping address once checkout has been completed.
For international orders we cannot be responsible for undelivered items; once we provide tracking and can show the item has left our drum shop, it is the buyer's responsibility to follow up with their country's shipping system if the item is not delivered. We have no control over final delivery once the item has left the United States.
Most of our items ship within the lower 48 states at no extra charge for ground service. International customers will pay a flat rate per item shipped, as displayed in the item detail. Shipping costs are recovered on returns of items that were shipped at no cost to the customer.
PACKAGING AND INSERTS
The heavier and larger a package, the more it costs to ship. We prefer to reduce shipping costs as much as possible, so we take advantage of light weight packaging and packing materials. We limit the materials we include with your item, so don't expect a lot of additional promotional material or product manuals to be included with your item.