Verizon is dedicated to 100% customer satisfaction. Contact us with any questions or concerns by using the eBay message center.
Need help with your device? We're happy to answer any questions you may have.
We strive to answer all inquiries in a timely manner, but please be aware that messages received after business hours (M-F 8:30 am - 5 pm, Sat-Sun 8:30 am - 7 pm EST) or on holidays, may not be answered until the following business day.
We acknowledge that mistakes can happen and although our devices are quality checked, electronic devices that are reconditioned may sometimes be problematic. If you experience a problem with your mobile device purchase, please contact us through eBay messaging. Our technicians will review the issue, and resolve it in a timely manner. We ask that you refrain from leaving any feedback until after the issue has been fully addressed, or the timeframe allowed for issue resolution has expired.
By bidding on and/or purchasing an item from the Verizon store, you agree to the eBay Terms of sale and acknowledge that you have read and understood the item description and these store policies.