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Frequently Asked Questions

Item Details

What is the condition of the item?
All of our products are new and in the original box.

Shipping

How long will it take to get my item?
We ship within 1-2 business day after we receive your payment. Items ship via FedEx, UPS or USPS. Shipping generally takes 3 to 5 business days within the continental US. International locations and locations outside of the 48 states take longer and shipping times vary by country. Generally, international shipments arrive 2 weeks after payment.

Where do you ship from?
We ship from a few different warehouses in the Midwest.

Do you offer international shipping?
Yes, we ship select items internationally via eBay's Global Shipping Program.

How can I tell if an item ships internationally?
There are several ways to tell. On the search results page, you will see additional information including the message "Customs services and international tracking provided". On the view item page, you will see estimated import and shipping charges under the "Shipping and Payments" tab. At checkout, you will see the full price, including import and shipping charges.

What countries do you ship to?
We ship to 18 different countries via eBay's Global Shipping program. The Global Shipping Program is available to buyers in these countries.

How much does it cost to ship to my country?
You will see estimated import and shipping charges under the "Shipping and Payments" tab. At checkout, you will see the full price, including import and shipping charges. Please note that these fees must be paid up-front.

How much are shipping and/or handling charges?
Most of our items ship for free to the contiguous United States. For international or other locations outside of the 48 states, please click the tab for "Shipping & Payments" to see the details.

How can I track my order online?
A tracking link should be available within your eBay account, but you may also track your order through our shipping carrier's websites.

Do you combine shipping?
We do combine shipping*. Please email us before you pay (we cannot send a combined shipping invoice after you pay) and we will send you an invoice. Combined shipping is generally 100% of the most expensive shipping charge and then a reduced charged (approximately 50%) for each additional item. *Please note: items won at auction are exempt from combined shipping.

Payment

What payment methods do you accept?
We accept Paypal only.

Does United Outdoors charge sales tax?
Yes, we charge 7.613% sales tax to Missouri residents.

Please click here to see what states eBay is calculating and collecting sales tax.

Returns

What is the return policy?
We offer a 30 Day Free Returns no hassle return policy for Domestic Orders. International orders will be subject to paying their return shipping but, if the item is defective or we made a mistake, we cover shipping. We ask that the item be shipped back in original packaging. Please contact us prior to sending your order back so we are aware of your plans. We ask that all returns include a copy of the sales invoice and that the eBay item number is written on the outside of the package.

Other

I may have accidently placed a duplicate order. What should I do now?
Please contact us. We will void the order as long as it has not yet been shipped. If duplicate orders have been shipped, please contact customer service and we will advise accordingly.