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 trendypunky

trendypunky

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 THANK YOU FOR VISITING! β™₯ CONTACT US FOR WHOLESALE INQUIRIES~ β™₯ Business Hours: Monday-Friday 9:30AM-5:30PM PT
FAQs



                               

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FAQs:

Q: Do you combine shipping?

Yes we do! All of our listings are automatically set up for combined shipping.
All you have to do is add all the items to your cart, then checkout at once.
All discounts are applied during checkout.

Q: How do I return my item?

U.S. customers: To return an item, please go to your "purchase history".
                         Once you see the item, on the right side click on "more actions" > "return this item"

International customers: Please contact us for return instructions.

Q: What is your return policy?

* Returns are accepted within 14 days of receipt.
* Original shipping costs are non-refundable.
* All regular returns are charged a 15% restocking fee. (some exceptions may apply)
* Please make sure all original tags, bags, boxes are mailed back in the same condition that it was received.
* If the item is used or stained, we reserve the right to reject the return.

Q: How do I do an exchange?

For exchanges, we have customers return the item for a refund first, then place a new order.
Please see "How do I return my item?" for return instructions.

Q: How long does it take to receive my order?

We process all orders within 24 hours. Once the order has been dispatched, U.S. estimated delivery times are as follows:

Standard shipping: approx. 3-6 business days
Expedited shipping: approx. 1-3 business days
One-day shipping: approx. 1-2 business days

*Please note that delivery times may vary. These are only estimates, and are not always accurate.

Q: I still have not received my order. What should I do?

Please contact us via eBay messaging. We are ready to assist you with your order.

Q: I just received my order, but my item is damaged/not as described.

Please contact us via eBay messaging so we can address your issue. Rest assured that we will take care of the problem ASAP! :)

Q: Do you offer wholesale for your products?

Yes we do. Please contact us for wholesale inquiries. A representative will assist you shortly.



For all other inquiries, please contact us. Our agents are ready to respond ASAP.