Items MUST be returned with original packaging, manuals, and accessories in unused condition. Paint Products and DVD's are excluded from this guarantee. Buyer is responsible for shipping item back to us once RGA# is given.
To return an item, YOU MUST CONTACT US for a RGA number (Returned Goods Authorization). Message us through eBay to obtain this number BEFORE shipping your item back. Returns without this number will not be processed. Send back your return with a copy of the original order. Returned items must be in original (new) condition, with all packing materials and packaging. Customers are responsible for all return shipping costs. Once the item is received and processed at our warehouse we will issue a refund for the merchandise amount. Please allow up to 2 weeks for your return to be processed once it is received in our warehouse.
WRONG ITEM RECEIVED: If you receive a wrong item, please contact us prior to leaving bad feedback or attempting to return. We will always make your order right. If the item needs to be returned back to us due to our mistake, we will pay all postage to return the item back to us.
Specific Product Return Exceptions: DVD's are non returnable. If defective or damaged they will only be replaced. Flammable or Hazardous Paint items: We must have picture documentation of damage sent or emailed to us on all paint related items in order to authorize a RGA number. Do not return paint items via US Mail.