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TCP Global Ebay Policies - Ordering

Ordering

  • Most orders are shipped within 24/48 hours of receipt of payment. Orders received on weekends & holidays may require addional shipping time.
  • Most items we sell are in stock and ready for immediate shipment from either of our 2 warehouses or fulfillment locations depending on where the inventory is located. Allow time for delivery of your order. It may ship randomly from any of our locations.
  • Because we utilize other fulfillment warehouses to ship some of our items, cancelling or making changes to an order once it is paid may not possible, so be sure you have selected the product you want.
  • Some items may sell out very quickly and become unavailable for shipment before we can close our listings. In these cases you will be contacted and issued a FULL refund.
  • In some cases manufacturer drop ships are required.
  • Multi-item purchases do qualify for combined shipping. Each additional shipping cost is 50% off.
  • ORDER & ADDRESS CHANGES: If you wish to change an order or make an address change, it is best to call our customer service department immediately. We are not responsible for orders being processed and shipped even though the changes were requested via email. If you need make a change to your special shipping address, it is best for you to make that change PRIOR making payment in ebay. If you have questions on how to do this, please message us first. Due to the volume of orders we receive everyday and the fact that we ship from 4 different locations it is sometimes impossible for us to make any changes to an order after the order has printed in one of our warehouses. Some of our locations are simply remote facilities and we do not have the ability to contact anyone there.
  • WRONG ITEM RECEIVED: If you receive a wrong item, please contact us prior to leaving bad feedback or attempting to return. We will always make your order right. If the item needs to be returned back to us due to our mistake, we will pay all postage to return the item back to us.
  • Be sure the provided email address is correct. If there are problems with your order we will contact you via email.
  • INTERNATIONAL CUSTOMERS - All of our electronic items are rated for US voltage 110V. It is the customer's responsibility for knowing the correct voltage requirement of their country. We will not refund, replace or return damaged items.

Payments

  • PayPal is our preferred payment method. Your payment confirmation will reach us in the shortest time and enable us to process your item in usually 1-2 business days.
  • If you are having payment issues, you need to contact PayPal. We do not have any way to help you with processing your PayPal payments. We do not control PayPal transactions. This is a separate entity and controlled by Ebay.
  • We are required to collect California (7.75%) and South Carolina (6%) State Sales Tax.
  • INTERNATIONAL CUSTOMERS - You are responsible for any CUSTOMS (Duties, Taxes, VAT) fees within your country.

Feedback

If for any reason you are not satisfied with your order, please contact us prior to leaving your feedback. We will do everything possible to make sure you are Satisfied with your purchase.

Contact Us

We are available Monday-Friday from 6:30am to 5:00pm Pacific Time Due to volume of ebay messages we receive daily, it may take up to 1 full business day before we are able to response to your message. Messages sent on weekends or holidays may require up to two additional business days for a response.