shoezooshoes is happy to accept your return as long as the item is returned within 30 days of receipt and meets the requirements below:
- The product is still in new, unworn condition as received. We recommend that you first try on the shoes indoors to ensure the fit and sizing meets your preference. IMPORTANT: The shoes and the shoebox must be in resalable condition for the return to be accepted.
- The return product (if applicable) should include all original accessories as received (i.e. original shoebox, shoes laces, key chains, color swatches, additional insoles, shoe bag, replaceable spikes & etc).
- The original manufacturer's shoebox as received. No tapes or labels on the shoebox. Please do not send the return by using the shoebox as the outer shipping box or your return will refuse.
HOW TO SEND BACK THE RETURN PACKAGE:
- Pack the unworn shoes into the original shoebox and then pack the shoebox into a shipping carton or shipping wrapping paper or shipping bag/envelope. Do not ship using the shoebox as shipping carton, it will be automatically refused and no refunds will be provided.
- Please include the Return Receipt that was enclosed in the original package with the return reason code marked. Please do not peel the Return Receipt and do not stick it inside the shoebox, just place it inside the shoebox. It is important that we have your order #, your name and shipping address with the return product.
- Secure the package box (not the shoebox) with box tape.
- Please take the package to nearest shipping outlet (i.e. USPS, UPS, FedEx Office, etc.). The customer will endure the cost to ship it back to us. There will be no reimbursement applied for any shipping cost.
Please send in secured package
727 E. Kingshill Place
Carson, CA 90746
Please allow at least 2-3 business days from receipt at our facility to process and refund the return. Funds back to your original payment may take additional 5-7 business days. Pay Pal handles all refund transaction back to your original payment.
Any previous shipping charges are non-refundable.
shoezooshoes is not responsible for tracking of the arrival date or for the lost package. Please make sure that you have the accurate information on the mailing label and save your tracking or confirmation information.
International Return Policy
All sales are final for international customers. Returns will not be accepted.
We regret to inform you that shoezoo is unable to offer exchanges at this time. We recommend first placing a new order to ensure the shoes and the sizes that you want are still available.
Shoes and shoeboxes that are received in worn condition or not in resalable condition will be inspected by shoezooshoes returns department and evaluated at their discretion. If your return shipment does not meet to the return policy listed above and your return is rejected, it may be discarded and no refunds provided.
It is customer's responsibility to read and follow the guidelines presented here.