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Frequently asked questions
Q - How do I return something?
- Please call our toll free number: 1-800-710-7499 and speak with a customer solutions representative to obtain an RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.

Q - Why can't I order next day air on gas-powered equipment?
- Large gas-powered power equipment items are too big to ship on an airplane and are delivered via semi-truck.

Q - Why was my transaction cancelled?
- At times, certain items cannot be shipped to certain states based on current state laws. If this occurs, we will check order and immediately refund and cancel the transactions in question. Each listing will be labeled with specific state laws and while you may be able to purchase this item shipment for this item to your state will not occur. We apologize in advanced for any frustration that this may cause and we appreciate your understanding.

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