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About Us

Who We Are

First, we’re not in Phoenix, Arizona. Never have been (we’re in Boston). Our name refers to the mythical bird, the Phoenix, which is reborn to soar again. Our clothes and other products are sort of like that. We buy large volumes of out-of-season, overstock and clearance designer merchandise from national retailers and TV shopping channels, then pass the savings to you—on average offering our goods at 60% below retail. And by the way, the picture you see on our site is the item you’ll get in the mail. Nothing photo-shopped here.

People seem to like us. We started in 2001 in 700 square feet subleased from a machine shop, and have grown to be one of eBay’s top three women’s clothing sellers. We’re also an eBay top-rated plus seller. Not that we’re bragging. It’s just true.

There is something we’re kind of proud of, though: A third of our workforce are people who are housebound, either through physical disabilities or childcare responsibilities, and who would otherwise not be able to have a job. And honestly, we couldn’t function without them.

So, that’s us in a nutshell. Phoenix Trading Company, bringing you style and savings at the click of a mouse.

Our Guarantee

At PTC, we stand behind all of our products with a 30-day, money-back guarantee.

If you receive an item which is not in the condition described, we will promptly provide you a postage-paid return label and issue you a complete refund (including shipping) upon its return.

If your item doesn't fit or you don't want it, you can return it for a refund (less shipping).

If you have any issues with your order, please contact us (eBay Messaging preferred) and allow us to make it right. We will respond to all inquiries by the close of the next business day. Complete details of our return policy are included on each product detail page, and our FAQs page.

Contact Us

Our customer service reps respond to inquiries via the eBay messaging system daily (week days). If you did not find the answer to your question in our FAQs, please contact us for help.

Our hours are 8 AM - 4 PM ET, Monday - Friday.

Privacy Policy

It is our unwavering policy to never sell, rent or otherwise share your personal information with anyone...ever! The information you provide will only be used by Phoenix Trading Company in our regular business operations. Please contact us if you have any questions or concerns.

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