We ship Monday through Friday, excluding holidays, to street addresses within the United States. Please note that we cannot ship to APO/FPO, P.O. Boxes, or protectorate addresses. We apologize for any inconvenience this may cause.
Orders are processed within 1-2 business days and tracking information will be provided via e-mail with shipping details.
If you have questions about your order, call us at 1-888-BEST BUY (1-888-237-8289). Please have your BBY01-EB order number available.
We offer these methods for shipping your orders from BestBuy.com:
- Standard — 3 to 7 shipping days
- Two Day — 2 shipping days
- One Day — 1 shipping day
- Same Day — in select areas
You can see estimated arrival dates on each product page and during the checkout process. Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date. Saturday delivery, if available, will be specified on the product page and during the checkout process. Otherwise, shipping methods apply to business days, not weekends or holidays. Same Day delivery is available in select areas and ZIP codes and is available Sunday–Saturday, excluding holidays. Not all items are available for all shipping methods. This will be identified on the product page and during the checkout process.
If for some reason you don't receive your product, you may be eligible for a replacement product if you notify us within 60 days of your shipping confirmation e-mail.
Shipping cost is calculated on a "per order," "per item" or "per pound" basis and is based on the shipping method you select (Standard, Two Day, One Day or Same Day). We sometimes offer free shipping for specific shipping methods in select categories, or free shipping sitewide.
Free Shipping on Orders $35 and Up
Qualifying items display a "Free Shipping on Orders $35 and Up" message. Special order and scheduled delivery items do not qualify. The $35 order total is after coupons and before taxes, and does not include e-gift cards, special orders, or any items canceled or removed from the order.
Title to Products
Purchases of product through BestBuy.com are subject to a destination contract. This means that the risk of loss and title for these products passes to you upon the carrier's delivery to your ship-to address.
Shipping to Alaska and Hawaii
There is no extra shipping fee to Alaska and Hawaii.
How to Change Shipping or Pickup Options After an Order Has Been Placed
You can change your shipping options as long as your order has not begun our shipping process. This is usually within thirty minutes of placing the order.
Check your order status or call us at 1-888-BEST BUY (1-888-237-8289) within thirty minutes of placing your order if you'd like to:
- Change your shipping method (Standard, Two Day, One Day or Same Day)
- Change your order from shipping to store pickup
- Change the shipping address
- Change store pickup location
Questions About Your Order?
If you have questions about your order or a product, please call 888-BEST BUY, send us a message from your eBay account, or ask us a seller question directly from an item listing. Our support staff is available to assist you Monday - Friday, 8 a.m. to 5p.m. CST.