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Returns

Best Buy on eBay will gladly refund payment for any New, Clearance, Open-Box, Refurbished and Pre-Owned product returned within these stated terms.

All Returns

The following applies to all returned items:

How Do I Return An Item?
The original receipt or packing slip (if you received one) is required for all returns. Items purchased from Best Buy on eBay are eligible for returns by bringing the product into a Best Buy store located within the United States or by mail.
Return Period
You can return almost everything within 15 days of date of delivery for a refund. Simply bring your item(s) to us with all contents and packaging, proof of purchase, and we will process your return.
Do Cell Phones, cellular tablets and cellular wearables have a different return window?
Yes. You can return these devices within 14 days for a full refund.
Do Cell Phones (excluding prepaid phones), cellular tablets and cellular wearables have a restocking fee?
Yes, there is a $45 restocking fee on cell phones (excluding prepaid phones), cellular tablets and cellular wearables.
Do any other items sold by Best Buy have a restocking fee?
Yes. Drones, DSLR Cameras and Lenses, Mirrorless Cameras and Lenses, leg & body recovery systems, Premium Camcorders, Projectors, Projector Screens and Special Order Products have a restocking fee of 15% of item purchase price. There is no restocking fee if the product is unopened or if the purchase and the return both occur within: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.
What do I need to do when I return a Connected or Wi-Fi Device?
Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. If you decide to return a phone or device with a plan, you are responsible for canceling your service contract with the carrier, and for all carrier charges.

There are two ways to return your phone or device and cancel your service:

  • Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
  • Call Best Buy Mobile at 1-877-702-2211 (6 a.m. to midnight, CT) for instructions on how to return the device by mail.

What do I need to know about issues with Major Appliances?
Once delivery is accepted by a customer, if defects and/or damage is identified please contact Best Buy within 48 hours of the delivery day. Contact Best Buy by calling 1-888-Best-Buy (1-888-237-8289).
Are there limits on returning Holiday products?
Yes. Artificial trees, wreaths and garlands along with holiday lights, decorations and inflatables can be returned within 15 days for all customers.
Are there limits for Entertainment Products?
Yes. Opened physical copies of computer software, movies, music, video games, books, video game guides and sheet music can only be exchanged for an identical item.
Are there limits on returning Services, subscriptions and Microsoft 365 and Office?
Yes. Return and refund details on services and subscriptions, including anti-virus software, Microsoft 365 and Total Tech Support, are found in their terms and conditions. Microsoft Office can be returned within 30 days for a full refund. If you have purchased a service that you have not used, but you now wish to return and you are unable to return in a store, please contact us at 1-888-BEST BUY (1-888-237-8289).
Are there any items that are not returnable?
Yes. All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, non-subscription digital content (including digital gaming but excluding Microsoft Office), prepaid cards (including third-party gift cards and prepaid phone cards), opened SIM kits, vehicle replacement key fobs, gift packaging, memberships, completed services, plumbing items including bidets, opened consumable items including batteries, cleaning agents, oil, fuel, filters, cleaners, ink and 3D printer filament, and items returned that are damaged, unsanitary, missing major contents or not in a like-new condition.
What if I'm returning an item that included a free gift or my item was part of a bundle or package?
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
What should I do if my order arrives damaged, or if the wrong item was shipped?
If you receive a product that is damaged, defective or that is not the product you ordered, please return it to a Best Buy store and we'll arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees.
Do products need to be returned in a Like-New condition?
Yes. Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.

Returns in Store

To return your item to a local Best Buy Store, follow these instructions:

  • Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
  • Bring your receipt or packing slip (if you received one).

When Returns May Be Denied
* Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited and state sales tax and fees will not be reimbursed.
* Reimbursements on returns lacking proof of purchase may be denied or limited and state sales tax and fees will not be reimbursed.

Returns by Mail

To return the item via mail, follow these instructions:

  • Pack your return in the original shipping package, if possible.
  • Include your receipt or packing slip (if you received one) and return label, and indicate the reason for the return.
  • Include all original packing materials, manuals and accessories. (If you don't have all the original packaging and accessories, that's okay, too. We can process a return with a small deduction on your refund for what's missing.)
  • Major Appliances; TVs over 50 inches; Kegerators; and Soda Stream makers cannot be returned via shipping. Limitations also apply on shipping back lithium and specialty batteries and products containing these batteries.
  • Send your return to:
    Best Buy Returns Center
    600 Park Loop Road Suite D
    Shepherdsville, KY 40165
For proof of delivery, we highly recommend that you return items via UPS or insured USPS.

Questions About Your Order?

If you have questions about your order or a product, please call 888-BEST BUY, send us a message from your eBay account, or ask us a seller question directly from an item listing. Our support staff is available to assist you Monday - Friday, 8 a.m. to 5p.m. CST.

Effective date: January 17, 2020

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