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Returns

Best Buy on eBay will gladly refund payment for any New, Clearance, Open-Box, Refurbished and Pre-Owned product returned within these stated terms.

All Returns

The following applies to all returned items:

How Do I Return An Item?
The original receipt or packing slip is required for all returns and exchanges. Items purchased from Best Buy on eBay are eligible for returns or exchanges by bringing the product into a Best Buy store located within the United States or by mail.
Return & Exchange Period
You can return or exchange almost everything within 15 days of date of delivery for a refund. Simply bring your item(s) to us with all contents and packaging, proof of purchase and ID, and we will process your return or exchange.
Do Cell Phones have a different return window?
Yes. You can return or exchange cell phones within 14 days for a full refund. This return period also applies if you are a My Best Buy Elite or Elite Plus member.
Do Devices that can be Activated have a different return window?
Yes. You can return or exchange Devices that can be Activated within 14 days for a full refund. This return period also applies if you are a My Best Buy Elite or Elite Plus member.
Do Cell Phones and Devices that can be Activated and Unlocked Phones have a restocking fee?
Yes, there is a $35 restocking fee on Unlocked Phones and on Verizon Cell Phones and Devices that can be Activated. There is a $45 restocking fee on Sprint or AT&T Cell Phones and Devices that can be activated.
Do any other items sold by Best Buy have a restocking fee?
Yes. Built-In Cooktops, Built-In Refrigerators, Built-In Wall Ovens, Drones, DSLR Cameras and Lenses, Mirrorless Cameras and Lenses, Premium Camcorders, Projectors, Projector Screens, Rideables (Electric Scooters, Bikes & Boards) and Special Order Products have a restocking fee of 15% of item purchase price. There is no restocking fee if the product is unopened or if the purchase and the return both occur within: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law.. The restocking fee will be taxed in select states.
What do I need to do when I return a Connected Device?
Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product.
What do I need to know about issues with Major Appliances?
Once delivery is accepted by a customer, if defects and/or damage is identified please contact Best Buy within 48 hours of the delivery day. Contact Best Buy by calling 1-888-Best-Buy (1-888-237-8289).
Are there limits of Software, Movies, Music & Games?
Yes. Opened computer software, movies, music or video games can only be exchanged for an identical item.
Are there limits on the return of Apparel?
Yes. We are happy to accept returned apparel that has not been used, worn, laundered and has its original tags attached.
Are there any items that are not returnable?
Yes. All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, digital content, prepaid cards (including third-party gift cards), gift packaging, memberships, completed services, opened consumable items including batteries, cleaning agents, oil, fuel, ink and 3D printer filament, and items returned that are damaged, unsanitary, missing major contents or not in a like-new condition.
What if I'm returning an item that included a free gift or my item was part of a bundle or package?
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything, not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.
How can I return my mobile phone with a plan?

If you decide to return a phone or device with a plan, you are responsible for canceling your service contract with the carrier, and for all carrier charges.

There are two ways to return your phone or device and cancel your service:

  • Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
  • Call Best Buy Mobile at 1-877-702-2211 (6 a.m. to midnight, CT) for instructions on how to return the device by mail. Let the phone associate know that you want to cancel your service.

What should I do if my order arrives damaged, or if the wrong item was shipped?
If you receive a product that is defective or that is not the product you ordered, please return it to a Best Buy store and we'll arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees.

Returns in Store

To return your item to a local Best Buy Store, follow these instructions:

  • Include all original packing materials, manuals and accessories. (If you don't have all the original packaging and accessories, that's okay, too. We can process a return with a small deduction on your refund for what's missing.)
  • Bring your receipt or packing slip and a valid photo ID.

Your ID, Return Tracking, and When Returns May Be Denied
* Except where prohibited, we require a valid ID for all store returns that lack proof of purchase. We accept U.S., Canadian, and Mexican Driver's Licenses; U.S. State ID; Canadian Province ID; Matricula Consular; U.S. Military ID; Passport; U.S. Laser Visa; and U.S. Permanent Resident Card. Reimbursements on returns lacking proof of purchase may be denied or limited and state sales tax and fees will not be reimbursed.
* Like many retailers, we use a third party to help prevent fraud and losses due to excessive returns. Our third-party processor may record your ID information when you return an item and keep it in a protected database. Based on your history of returns and exchanges (e.g., the number and frequency of returns, the products returned), you may be denied return or exchange privileges after a warning, even if you have a receipt and have otherwise complied with the policy. Customers who are warned or have been denied an exchange/return may request a copy of their Return Activity Report by calling 1-888-224-1920."

Returns by Mail

To return the item via mail, follow these instructions:

  • Pack your return in the original shipping package, if possible}
  • Include the packing slip and return label, and indicate the reason for the return}
  • Include all original packing materials, manuals and accessories. (If you don't have all the original packaging and accessories, that's okay, too. We can process a return with a small deduction on your refund for what's missing.)
  • Send your return to:
    Best Buy Returns Center
    600 Park Loop Road Suite D
    Shepherdsville, KY 40165
For proof of delivery, we highly recommend that you return items via UPS or insured USPS.

Questions About Your Order?

If you have questions about your order or a product, please call 888-BEST BUY, send us a message from your eBay account, or ask us a seller question directly from an item listing. Our support staff is available to assist you Monday - Friday, 8 a.m. to 5p.m. CST.

Effective date: September 5, 2018