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These are our policies - most of this information can also be found in the "Important", "Terms & Conditions", and "Shipping" tabs you'll find in each listing. We thought it might be helpful to have everything in one place too, so here's everything. You can also check out our great FAQ for answers to specific questions.

  • Signature requirement: Orders which total $500 or more will be shipped with a signature requirement. This means you will need to sign for the shipment in order for it to be delivered. If your order is $500 or more, please make sure that it ships to a location where it can be signed for.
  • Servers:
    • No keys are included with servers; the server(s) are unlocked when shipped.
    • No rack rails or mounting hardware are included unless specifically stated in the text description in the listing.
  • Laptops:
    • Power Adapters are only included if the text description specifically says so. If the text description does not mention an adapter, then an adapter is NOT included. A picture of the laptop in a powered-up state does not indicate that an adapter is included - we may have used an adapter from another laptop, or a stock photo, to show what the laptop looks like when it is turned on. Please do not assume anything will be in the box other than what we have stated is included. If the listing doesn't include an adapter, we're happy to try to help you find a compatible adapter to purchase elsewhere on eBay if you ask.
    • We do not guarantee against dead or "always on" pixels on displays (LCDs, laptops, TVs, etc). If the description doesn't mention such occurrences then our engineers did not notice them, but we make no guarantees against them (even the manufacturers don't guarantee this.)
    • We don't guarantee laptop batteries - almost nobody does. When you see the phrase "Battery appears to hold charge" it means exactly that - the battery seems to hold some charge but we don't know how much. It is not an indicator of a long-lasting battery and it is not a guarantee. Our engineers are not able to test batteries for very long - they plug the laptop in while it is being tested, and then unplug it. If the laptop does not immediately shut off, we assume the battery holds some charge.
  • Software/Operating Systems:
    • All items do not include operating system or installation CDs unless specifically stated.
    • If the description of a computer in one of our listings says that it includes an operating system, then that computer comes with the same license (COA) as was shipped from the manufacturer, for example, Windows XP, Vista, or 7 if a PC or MacOS 9 - X if a Mac. If the auction does not explicitly state that an OS is included, then the hard drive(s) have been wiped and no software is installed or included.
    • In the case that an OS has been installed, then additional drivers may be required -- usually free to download from the manufacturer's website.
  • What's not included: All items do not include manuals and cables unless specifically stated. If something is included it will be mentioned specifically in the text description. Computers usually don't include keyboards or mice, phones may not include power adapters, laptops may not include power adapters. Auction is for specifically what is stated as being included in the text description - nothing else. If you want to know if a specific item is included - CONTACT US.
  • Regarding photos: All items pictured are stock photos unless specifically stated. We make all efforts to use actual photos of the item(s) in each auction, but one is not always available. When stock photos are used, we try to describe all differences from the item shown in the photo, but the item you receive may differ slightly from the one in the photo. We will honor differences between what is stated in text description as being included and what arrives, but not differences between what is shown in the photo and the item received. Send us a message if you have any questions before bidding. Make sure you like what you see! We've included lots of high-quality photos for you, so make sure you are satisfied with the cosmetic condition of the item *before* bidding on it - if you need additional photos just ask us!
  • Toner: All toner cartridges are sold AS-IS and there are no guarantees of any kind. If you buy it and open it, then we can't accept a return.
  • We guarantee against DOA: Our guarantee does not cover items which are listed as AS-IS - if this is the case it will say so in big red letters in the main description. Otherwise, any item that does not work properly when received by the Buyer will be covered under the terms of our guarantee which is as follows: Buyer must notify Seller within 14 calendar days of receipt of the purchased item (date as stated by of any problem/defects that may require a return and/or refund. The item will be returned to Seller at Buyer's expense within 5 business days of notification. Item will be tested to determine condition. If the item is not working and there are no obvious signs of physical damage, you will be sent a replacement. If no replacement is available, your money, not including return shipping charges, will be refunded. We do not cover the following conditions under our guarantee:
    • Buyer's inability or lack of experience and knowledge to install and/or use the equipment purchased.
    • Inability of a hardware item to function with a specific software application or system.
    • Buyer decides they don't want the item.
    • Buyer misread (or didn't read) the item description.
  • AS-IS: A small number of our listings are posted as "AS-IS". These listings state at the top of the description in big red letters that they're for sale AS-IS and that we won't take returns for the item(s) being sold. Everything else (the vast majority of our listings) is covered under our non-DOA guarantee and says so right in the description.
  • Restocking Fees: Items returned to us which are determined to be in working order (or under the situations we don't cover, listed above) will be subject to a restocking fee of 10% or $10, (whichever is greater) and shipping will not be refunded. We will not accept any item that is damaged in return shipping - it will be refused back to the Buyer and Buyer will need to issue an insurance claim with the freight company.
  • Tax: We adhere to NY and CT State Sales tax (If you receive equipment within NY or CT, we must collect tax.) Sales tax for shipments sent to locations in NY that are not part of NYC is 8.5%. Sales tax for shipments that are sent to locations within NYC is 8.875%. Sales tax for shipments sent to CT is 6.35%.
  • Non-paying bidder: If payment is not received within 7 days of auction close, our eBay settings will automatically file an "Unpaid Item Case" with eBay. After 10 days of non-payment your purchase will be cancelled and you will receive an unpaid item strike from eBay.
  • Payment:
    • If this auction is marked as requiring immediate payment, then you must pay immediately with PayPal to win the auction (you haven't won it until you've paid for it.)
    • If it is not marked as requiring immediate payment, then payment options are as follows:
      • We prefer PayPal, but will accept bank-to-bank wire transfer. If you cannot pay via wire or PayPal and you are ordering over $500 worth of equipment, contact us and we may be able to help.
      • We do not accept COD's.
      • We do not accept escrow.
    • Buyer to pay all shipping and handling charges.
  • INTERNATIONAL SHIPPING TERMS: We ship internationally, but the following terms must apply:
    • Canada - Your total order must be over $500
    • Anywhere else - Your total order must be over $1000 and you must pay via wire transfer. If your order is less, or you cannot pay via wire transfer, we cannot ship to you.
  • Orders which total $500 or more will be shipped with a signature requirement. This means you will need to sign for the shipment in order for it to be delivered. If your order is $500 or more, please make sure that it ships to a location where it can be signed for.
  • Shipping price shown is for the continental 48 states only. AK, HI, PR please contact us for a shipping quote. We do NOT ship to PO boxes or APO boxes.
  • We ship five days a week. Orders completed by 12pm EST are usually shipped out the same day.
  • We ship via FedEx Ground, USPS Priority Mail and freight carrier. Shipping and handling charges cover what we pay to FedEx/USPS, high-quality packing materials and boxes, and labor.
  • We will not ship the item(s) in this auction without insurance.
  • Local pickup is available at our New York City (Brooklyn) warehouse, Mon-Fri, 10-4pm (except during summer, when our Fri. pickup hours are 10-1pm). Contact us for more info and/or to arrange a pickup. This is not a retail location (and we do not have a retail location). You cannot just show up and look around. This is exclusively for pickup post-eBay sale. If you pick up items in NYC you must pay NYC sales tax, even if you live in another state or country.

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