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FAQ

Products Q - Do you have other colors, sizes or styles? A - We often have many variations of a product. If different variation options are not shown in the listing, the best way to find the variation you want is to do a search for it in our eBay store. Our eBay store has every item that we have in stock or you can ask our customer service

Q-Will my order be sent with tracking number A-We send all items with tracking number that you can track it online exclude the low price item,such as beads,scarves and watches

Q - Are your products authentic and genuine? A - Yes, everything we sell is authentic and genuine and made by the advertised brand.

Q - What condition are your products in? A - All of our products are brand new and unused. The specific condition is always given in the eBay listing.

Shipping Q - Where do you ship to? A - We ship everywhere in the world except Guatemala, Denmark, Fiji, Papua New Guinea and so on.,When you enter in one item ,you can click "shipping and payment",choose country in the list,if you didn't find your country in the list,it indicates that we can ship to your country.Or you can check our Excludes listing directly .

Q - When will my order ship? A – Usually we will ship out the item in 48 hours

Q - What shipping services do you offer? A - We offer two shipping services: Economy Int'l Shipping(usually take 15-30 working days) and expedited Int'l Shipping(Vary from different country)

Q - How long will shipping take? A - Delivery times are varied from different countried.Generally take 15-30 working days Sometimes maybe take about two months expecially to Russian Federation,Argentina,Brazil, Chile, Israel, Armenia

Q-Will my order be sent with tracking number A-We send all items with tracking number that you can track it online exclude the low price item,such as beads,scarves and watches

Q - Are your products authentic and genuine? A - Yes, everything we sell is authentic and genuine and made by the advertised brand.

Q - What condition are your products in? A - All of our products are brand new and unused. The specific condition is always given in the eBay listing.

Returns & Exchanges Q - How long do I have to make a return or exchange? A – 14 days Money back ,Buyer pays return shipping fee Q - How do I make a return or exchange? A - Contact us and we will give you further instructions.

Payment Q - What payment methods do you accept? A - Currently we only accept PayPal. Q - Can I pay with a credit card through PayPal? A - Yes, you can use a credit card to pay when using PayPal. Q - I'm an international buyer. Do I have to pay import taxes? A - We do not charge or collect any kind of international import tax. International buyers are responsible for all taxes and fees your country may impose on a shipment to you. Q - How long do I have to pay? A - It is best to pay within 4 days. If you can't pay in 3 weeks,please contact us Q - I bought something from you but am still shopping for more from you, when should I pay? A - Please pay for all of your items together when you are done shopping. Q - How do I pay for multiple items at once? A - eBay will automatically combine multiple items into one payment and combine shipping.

Customer Service Q - There is a problem with my order. What should I do? A - We are here to help. If you have any questions or concerns please contact us by ebay message so that we can resolve the issue. We always can provide a satisfied solution to our customer.We won't let our customer lose money at our store