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FAQ

Inventory and Quantities
Are you looking for a model that is not listed or need higher quantities?

Quoting and Ordering
Does Keysight accept purchase with PO? Does Keysight provide official quotation?

Payment
Which payment options are available? Does Keysight offer financing? Why does Keysight charge Sales Tax or VAT? I am Tax Exempt - What do I need to do? Will I receive a Keysight invoice stating the paid Sales Tax or VAT?

Delivery / Shipping cost
How long does the delivery usually take? Why does it take longer for some items? What are the shipping costs to my location? Which carrier does Keysight use? Do you provide tracking number? Why is my country not listed on your shipping list?

Warranty
What is the warranty on the products? Is the warranty valid worldwide?

Product / Configuration
What are the differences between Keysight Used & Keysight Premium Used? Can I configure the unit to meet my personal needs? What accessories are included? Can you include other accessories? Does Keysight offer to purchase options or retrofit kits without the unit? Are the pictures showing the real unit? How would I purchase individual eLearning module options?

Purchasing issues for customers outside the US
Having issues purchasing from outside US?

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