Keysight store on eBay FAQ
Inventory and Quantities
Are you looking for a model that is not listed or need higher quantities?
Are you looking for a specific model that is not currently listed or you need higher quantities on any of the listed items? Please send us a message, we will check our inventory and see what we can do for you. You can send us your message to our email address at email@example.com
Quoting and Ordering
Does Keysight accept purchase with PO?
Does Keysight provide official quotation?
Large corporations sometimes require to purchase with an official Purchase Order (PO). We can help on this requirement as well. All you need to do is purchase the product on our eBay store. If PayPal does not work for you everything after that will be handled directly with us. You can send us your PO to our email address at firstname.lastname@example.org
. Then let us know your preferred payment method for cash in advance when sending your PO. This cash in advance transaction can be done with either a credit card (US only) or wire transfer. A pro-forma invoice can be provided if needed to process your payment. Once the order is placed, an order acknowledgment will be sent.
We consider the eBay listings as being our quote, however large corporations sometimes require an official Keysight document to raise a purchase order. We can help on this requirement as well. We can provide a Keysight budgetary quote that should be sufficient to start this customer process. Please contact us on our email address email@example.com
. Please note that you will still need to purchase the unit on eBay!
Which payment options are available?
The preferred payment method is PayPal. However we do accept direct payment with credit card in the US. In some cases we also accept wire transfer. Please contact us prior purchase if none of those options work for you.
Does Keysight offer financing?
Why does Keysight charge Sales Tax or VAT?
Keysight does not offer financing but you can use PayPal Credit
to finance your purchase.
Keysight is registered in 45 US states and one District of Columbia, imposing Sales & Use tax, to collect Sales & Use tax. For international orders where we ship DDP, we have to collect VAT or GST.
I am Tax Exempt - What do I need to do?
Will I receive a Keysight invoice stating the paid Sales Tax or VAT?
If you are a Tax Exempt customer - please inform us and send your Tax Exempt Certificate to our email address firstname.lastname@example.org
. Please note: Single Use Tax Exemptions are acceptable, but require the single use exemption information (permit number, tax status, etc.) to be clearly displayed on your Purchase Order.
Your Tax Exemption Certificate must be filled out completely, and the permit number must be clearly visible on the certificate. All Tax Exemption Certificates must have reference to Keysight as the vendor for the states, for which the exemption is being claimed. The company name on the Tax Exemption Certificate must match the company name on PO# exactly. Please provide a description of goods if your Tax Exemption certificate form requires (Keysight sells Test & Measurement equipment, Electronic equipment & Parts, and Services/Support). All Tax Exemption Certificates must be signed and dated to be valid.
Yes you will receive an Keysight invoice with separate sales tax or VAT amount.
Delivery / Shipping cost
How long does the delivery usually take?
The exact delivery time is stated in each listing.
Why does it take longer for some items?
This is typically true for our Keysight Premium Used equipment. The refurbishment and custom configuration process starts in our factory once we have received the order and payment.
What are the shipping costs to my location?
Which carrier does Keysight use?
For many countries we ship with incoterm DDP (Delivered Duty Paid). DDP means we as seller are responsible for delivering the goods to the delivery address chosen by you as the buyer covering all costs in bringing the goods to the destination including import duties and taxes. We as seller are not responsible for unloading. This incoterm places the maximum obligations on us as the seller and minimum obligations on you as the buyer.
If your location is not listed as DDP shipment possible, we will ship with incoterm DAP (Delivered At Place) or CIP (Carriage and Insurance Paid to port of import). DAP means we as seller are responsible for arranging carriage and for delivering the goods at the named place. The buyer is responsible for import clearance and any applicable local taxes or import duties. CIP means the seller is responsible for arranging carriage to the named place, and also for insuring the goods to port of import. Please check your country term: your country
We are working together with many carriers depending on your location. The majority of our shipments are with FedEx and DHL.
Do you provide tracking number?
Once we have shipped the item and the carrier has loaded the tracking number to our system, we will provide tracking number in eBay.
Why is my country not listed on your shipping list?
We do not ship to all countries. If your country is not listed as a shippable country please contact your local Keysight office or Keysight Partner
If you are in Europe the item you are looking at might be qualified as non-RoHS compliant, preventing us from shipping into Europe. Certain countries have import restrictions for used equipment not allowing the import of such items.
What is the warranty on the products?
Is the warranty valid worldwide?
The warranty is mentioned in each listing. For our Keysight Premium Used equipment we offer the same standard warranty that you would get when purchasing a new unit. Warranty period starts with receipt of the item. For the majority of our Premium Used equipment we even offer to extend the warranty to a total of 5 Years, at extra cost. For our Keysight Used equipment we offer 30 days warranty. You may also want to purchase a service contract separately at extra cost. Availability and further information can be found on our web-portal Infoline
Yes the warranty is valid worldwide. Service will be provided from the next local Keysight Service Center. These locations can be found on our web-portal Infoline
Product / Configuration
What are the differences between Keysight Used & Keysight Premium Used?
Can I configure the unit to meet my personal needs?
Customization is possible with our Keysight Premium Used equipment. The majority of our Keysight Premium Used equipment can be configured just the way you need it. You can add options at extra cost depending on your personal needs. Customizing Keysight Premium Used equipment might change the delivery time of the listed item. You can send us your offer indicating the options you like to add by using the comment field. Customizing Keysight Used units is limited to mainly licensed enabled software options for limited, still supported models. Please let us know your needs and we are happy to assist.
What accessories are included?
The accessories that are included are mentioned in each listing. For our Keysight Premium Used equipment we will send them with the same standard accessories like purchasing a new unit. If we state "No Accessories included", we really mean no accessories. We are offering basically just the unit that is shown on the pictures of the Keysight Used listings (no probes, cables, connectors, power-cord, manuals if not stated as being included!).
Can you include other accessories?
Does Keysight offer to purchase options or retrofit kits without the unit?
Are the pictures showing the real unit?
We currently only offer options when purchasing together with a Premium Used equipment. If you are interested in retrofit options at a later stage you may want to contact your local Keysight office or Keysight Partner
. Please note that prices might be different as the discounts are only being offered when purchasing together with the hardware. Starting August 2015, we are offering software upgrades for a selected product range that you can find in the software upgrade category on our store.
All of our Keysight Used listings do show the real physical unit that you will receive.
For the Keysight Premium Used items we do not provide real pictures as we only start the refurbishment process once the order booked and a physical unit has been assigned to your order.
As those Keysight Premium Used items are essentially in like new condition we do not provide extra pictures.
How would I purchase individual eLearning module options?
Currently only complete eLearning programs are available on the Keysight Store on eBay. Individual eLearning module options are available. Please contact us for more information.
Purchasing issues for customers outside the US
Having issues purchasing from outside US?
If you are experiencing difficulty with your purchase even though your country is listed as an eligible country on the item, then please use the following steps. Do not "Add" your item to the shopping cart, but purchase the item directly by clicking the "Buy It Now" button. If you are still experiencing any issues please click on the "contact seller" button for assistance.