It-gear professionally packs every item and ships most products FedEx with a tracking number. Some value-priced listings ship USPS 1st class with options for FedEx. Storage chassis that exceed ground shipping will ship on a pallet. Most products ship within one business day. Custom configure-to-order items may take from 1-3 business days. it-gear offers a 90 Day DOA warranty for exchange or return for refund. Please contact us here on eBay with any questions or special requests for combined shipping. Any non-DOA returns are subject to a restocking fee.