Customers
may return the items they purchased from iBrookAuction within the first 30 days
of purchase. We will send a full refund for the original purchase amount,
however we may not cover the fees in certain situations.
Restocking
and Disposal Fees (if applicable)
25% restocking fee
Item arrived in new and unused condition, but the original packaging was not
packaged properly and needs to be repackaged by iBrookAuction.
OR
Item is in new and unused condition. However, the original packaging has been damaged and required new
packaging to be used to repackage the item. In order to help prevent damage to the original packaging, please ensure
proper packing materials are used when shipping product back to iBrookAuction
50% restocking fee
Item arrived in new and ununused condition.
Item is in new and unused condition. However, the item has been damaged during inbound transit. In order to help prevent damage to the item
in transit please ensure proper packing materials are used when shipping
product back to iBrookAuction
Shipping Issues:
Sometimes items are damaged during transit. If
this happens, please let us know immediately and we will do our best to solve
it. Usually, we will send the customer a replacement, however if the item is
not available, we will send a refund instead.
If
the item you receive does not match the order you placed with us, please
contact our Customer Service department for assistance. A representative will
help you determine the best way to get the correct item to you as quickly as
possible.
Condition Related
Returns:
We take great detail into consideration when
describing our items’ condition. If you receive your order and feel that the
condition is not consistent with our description, please let us know
immediately (within 3 days of purchase), and we'll do our very best to find you
a solution. If we're unable to, just pay to ship the item(s) back, and we'll
fully refund your original payment amount.
Items returned must be in the same condition that they were received in order
to receive full credit. Items purchased in "New" or "Like
New" condition and then used can be returned, but will receive a reduced
refund value. The reduced value will be determined after our inspection of the
product to determine the level of use. You will be notified of the reduced
refund value after inspection and before a refund is issued.
Defective Item:
Defective
items may be delivered on rare occasion.
~If
the item you receive appear to be defective (stopped working, issues, r, we
will send replacement at no extra cost for customer. Please contact us for more
details.
~
Selected items are to replaced by the manufacturer; please contact the
respective manufacturer for warranty information.
Item(s) that are non-returnable:
~
Items with Software/CD
~
Used screen protector (we will gladly provide replacement if the item is
received damaged)
~
All Bluetooth headsets, corded headsets and earphone. These are hygienic
specific item, and the manufacturers no longer restock them due to hygienic
issues. We will accept return if the items are originally in bulk-packaging.
Replacement:
Normally,
we will process the replacement in under 3 business days from the date that we
inform you of a replacement. All replacement will be sent out using standard shipping.
Please allow 5-7 shipping days for final delivery.
Refund:
Refund
will be given in the same form of payment originally used for purchase within 5
to 7 business days of the return package.
1 Year Warranty Risk
Free:
We
stand behind every item that we sell and will do everything possible to assure
that you're satisfied.
Return in 3 Easy Steps
1. Obtain RMA # from IbrookAuction
2. Send back the return to IbrookAuction
3. Receive refund or replacement
from IbrookAuction
Step 1: Obtain RMA #
Please email ebay@IbrookAuction.com (or use eBay Contact Seller
under order details). Please provide details as below:
Item #:
Order number or Buyer ID:
Reason of return:
Preferred action: Refund or
Replacement
We will reply and provide RMA # to
you. Please allow 24-36 hours to expect the reply. If you do not receive our
email within 2 business days, please check your junk mail/spam mail folder.
STEP 2: Send back the return:
Contact customer service and we will provide
you the return address.
Package your return item and include the order
number somewhere in the parcel.
Ship it to the address provided and allow us
time to receive and inspect it.
STEP 3: Receive
refund or replacement
Still Have Questions? Contact Customer Service
For questions regarding products,
order delivery, or returns, please contact IbrookAuction Customer Service via eBay directly:
Customer Service Team
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