We strive to ensure that our HouseLabels brand products are of the highest quality and that your order arrives on-time and intact. If you should encounter any problem with your order, or are unsatisfied for any reason, you may return (at your cost) unopened items within 30 days of delivery for a full refund reduced by the lessor of (i) a 20% restocking fee, and (ii) our actual shipping cost to you (even though it is FREE SHIPPING, we have a cost we must pay to ship to you and that amount is not retrievable). If the return is a result of our error, or faulty product, we will pay for the product to be returned and provide a full refund, inclusive of shipping costs. If you elect for a refund, it will be issued to your original form of payment.
Please follow the following procedures for a refund or replacement product:
- Email us and provide a brief description of the problem, including the transaction number.
- Our Customer Service department will issue you a Return Authorization (RA) number and send you shipping instructions for the package that you wish to return.
Once we receive the package at our facility, we will immediately issue your refund or ship your replacement product.
Exception for International Transactions: Because of the expense of international shipping, any product found to be defective from manufacturer will be dealt with on an individual basis. Return shipping of the defected product may be waived at our discretion. If the product needs to be returned for an exchange, the Buyer is obligated to pay return shipping and handling fees. We do not refund any shipping or handling fees. All items must be returned in their original packaging. We reserve the right to hold your replacement product for combined shipping with your next purchase to avoid shipping costs.