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Shipping
UPS OR FEDEX SHIPMENTS
Many of our products are delivered via UPS or FedEx and may not require a signature upon delivery (the decision to leave your package without a signature is at the discretion of the delivery person). Tracking of shipments by UPS or FedEx can be done through the respective carrier websites. In the event you have not received a tracking number via email, you may track your order by visiting the order status section located at the bottom of our website Hayneedle.com. If you are still unable to track your order, please email Hayneedle Customer Care for further assistance with tracking.

TO-THE-DOOR FREIGHT DELIVERY
We provide To-the-Door Delivery by contracted freight carriers, which is the standard shipping method for items that are too large or heavy for shipment with normal package carriers. Deliveries are made via truck Monday through Friday between 8 a.m. and 5 p.m. and will require someone to be present during the delivery. The carrier will call you in advance to schedule a delivery appointment, generally within a 4-hour window. To-the-Door Delivery deliveries are made outside the main home entrance (e.g. inside a garage or to a front porch). Transporting the item into the home or other area and disposing of packaging material is the customers responsibility. Upon delivery and before you sign the carriers delivery receipt, it is important to inspect your package to check that all items are accounted for. If anything is missing or damaged, please note it in detail on the delivery receipt and email Hayneedle Customer Care. If an item is missing or damaged, we will ship a replacement part when possible or may arrange for a complete replacement. Please refuse delivery if the entire package is damaged.

WHITE GLOVE FREIGHT DELIVERY
We're happy to provide White Glove Freight Delivery, which is a premium service that includes special handling and in home placement. In home deliveries are made via truck Monday through Friday between 8 a.m. and 5 p.m. and will require someone to be present during delivery. The delivery agent will call in advance to schedule an appointment, generally within a 4-hour window.

The delivery agent will place and unpack your product in the room of your choice, (additional handling charges will be required if the item must be carried more than two normal flights of stairs. This means up to 15 steps each). The agent will remove all packaging materials upon completion. Assembly and movement of existing furniture are not included with this service. Upon delivery and before you sign the carriers delivery receipt, it is important to inspect your package to check that all items are accounted for. If anything is missing or damaged, please note it in detail on the delivery receipt and email Hayneedle Customer Care. If an item is missing or damaged, we will ship a replacement part when possible or may arrange for a complete replacement. Please refuse delivery if the entire package is damaged.