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To process your return, email Hayneedle customer care at

Customer satisfaction is our top priority. You may return new, unused, and resalable items for a refund. Simply ensure that the item is returned in its original product packaging within 30 days of delivery.

Inside the box, please include your contact information, the order number, and the reason for the return. On the outside of the box, write the RMA number and the appropriate return address; both of which will be provided to you upon contacting us via the aforementioned email address.

Please ensure that the package is fully sealed before shipping. We ask that the item be shipped either UPS or Insured Parcel Post. Using one of these methods will allow the package to be traced and the credit process much quicker. We are not responsible for packages that are lost or damaged.

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