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General Interest

Frequently Asked Questions


Q: What if I want to return for a refund?

A: All returns for refund will incur a 14% restocking fee (including defective items, damaged items, and DOA items). Defective items can be exchanged for a working unit, but any return for refund will incur a 14% restocking fee.  Software once opened (factory seal broken) can not be returned for refund.


Q: How do I ship back my Return/Exchange?

A: The customer can choose any transportation method (UPS, FedEx, USPS, etc.) to return goods for refund or exchange (including defective items). Guitar Jar suggests using a shipping service with tracking capabilities and delivery confirmation.  Software once opened (factory seal broken) can not be returned for refund.


Q: I need a replacement ASAP!

A: A replacement for a defective item can be shipped out if a deposit is given. Once the original defective unit is returned to Guitar Jar the deposit will be refunded. Replacements are sent out UPS Ground (domestically) and any expedited shipping will be at the customers expense. International customers must pay all shipping to and from.


Q: Is there a warranty on my item?

A: All new and open box items carry a full manufacturers warranty valid in the USA. B-stock and refurbished items may have a shorter warranty period, please see the bottom of the item description. Warranties are only valid in the United States of America.


Q: What is shipping to Hawaii, Alaska, and Puerto Rico?

A: You can type your mailing zip code into the eBay shipping calculator to calculate shipping to your location. For very large items you may be contacted prior to shipping for any additional shipping charges.


Q: What if my item is defective?

A: Customer must contact us within 15 days of delivery to request a return or exchange. Customer is responsible for transportation of the item back to Guitar Jar (this includes return shipping). For exchanges of product within the United States Guitar Jar will pay for shipping of the new item back to the customer.


Q: Can you ship to an alternate address?

A: Yes we can ship to an alternate address (work address etc.). Please be sure to confirm you have put the correct address in for shipping when you checkout and pay.


Q: When will my item ship?

A: Most items ship within 1 business day of payment clearing. Please note some payments may go through PayPal as an echeck and not clear for several business days. Your tracking number will be emailed to your email address registered with eBay.


Q: Shipment Tracking Number?

A: In the evening after close of business your tracking number will be emailed to your email address registered with eBay (sometimes is your old email address). Please be sure to check any SPAM filters. The tracking will also be uploaded to eBay and can be found in the Order Details of your purchase in your "My eBay" page.


Q: What is B-Stock / Open Box / Demo?

A: May have cosmetic blemishes or the box has been damaged. The units are fully functional and come with a warranty from the manufacturer. Please feel free to contact us about a certain item, because we can often provide a new unit at a similar price.


Q: Do you accept Money Orders?

A: No. Money orders are no longer an allowed method of payment on eBay.


Q: Can I get a lower price?

A: If a "Make Offer" appears in the listing under "Buy It Now" please feel free to submit an offer and a sales associate will get back to you with our lowest price.


Q: Will this item work on 220-240 Volt power?

A: In the item description under the "Package Contents" the power requirements can be found in "[ ]" brackets in dark red colored writing. Units with auto-switching power supplies will state "100-240 Volt". All items (unless otherwise stated) have USA plug configuration power cords included.


Q: Will you accept a lower offer outside eBay?

A: For order accuracy and for the protection of your personal information, we do not take orders or payments by phone or email. Please place your order through eBay. Feel free to make a lower offer using the "Make Offer" feature on the items where it is available.


Q: Where can I find your full return policy?

A: Our full return policy can be found here: