Marine Parts Distributors is proud to offer free ground shipping to all customers having items shipped to addresses in the 48 contiguous states. Typically, orders placed before 5PM EST are shipped the same day. For all orders that have been designated as FREE GROUND SHIPPING, Marine Parts Distributors will select the best carrier possible based on several factors such as time in transit, dimensions of the package, etc. To ship an item using a specific carrier, it is best to contact our customer service representatives from 8AM-6PM EST Monday-Friday to arrange shipping. If you need to change your order, contact customer service right away. For other information regarding changes to orders and cancellations, see the "Order Cancellation" policy.
For customers who need an item delivered by a specific date, we recommend that a form of expedited shipping be purchased to guarantee the appropriate delivery date. NO SHIPPING ARRIVAL TIMES ARE GUARANTEED WITH GROUND SHIPPING METHODS. To get an estimate of the shipping time to your address, see the shipping map or contact customer service. UPS, FedEx, and DHL will not deliver to a PO Box address. If an order needs to be shipped to a PO Box, please contact customer service to find out if this service is available.
Saturday deliveries of items are only offered with the purchase of Next Day Air shipping methods. Saturday delivery options are only available for specific zip codes, usually in urban locations, with an additional charge of $15 for the Saturday delivery service. If you wish to order an item with Saturday delivery, please confirm it is available for you by contacting the customer service department via phone or email. Orders selected to ship FedEx home or USPS may also arrive on Saturdays, however, Saturday delivery is not guaranteed for these free shipping methods.
Should you have any questions or concerns regarding shipping your item, please contact the customer service department 8AM-6PM EST Monday-Friday. You may also email any questions or concerns you have regarding shipping your item.
International Shipping, USA non-continental shipping, which includes: Alaska, Hawaii, Puerto Rico, US Territories and APO/FPO/MPO, all have similar delivery times. All orders will be shipped by the appropriate carrier, such as: UPS, FEDEX, and USPS.
We also offer Expedited Shipping WORLDWIDE. Please contact us to verify if these options are available for your city or postal code with our Shipping Department.
SHIPPING RATES: If you are having trouble finding shipping rates for your country, or have any questions regarding international shipments, please contact the customer service department. All orders shipped outside of the United States are subject to customs and duties fees, VAT, and import tax regardless of the shipping method purchased. Any payment made for shipping is a payment to Marine Parts Distributors only, and is in no way related to any duties, taxes, VAT, or import taxes. Customers are responsible for knowing their country's policies about these fees, and any fees associated with the shipment are the sole responsibility of the customer. If your order is returned or made "undeliverable" due to non-payment of these fees, a 20% restocking fee will be applied to the refund of the order.
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MARINE PARTS DISTRIBUTORS products, when properly installed, are warrantied against defects in materials and workmanship to the original purchaser for a period of 365 days from the original date of purchase forward. This warranty does not cover failure due to accident, abuse, neglect or as the result of normal wear and tear.
Improper installation is also not covered under this warranty. Common occurrences of improper installation include: broken flanges, or broken shafts. Broken flanges and shafts are not covered by warranty as they are not material defects. Careless handling, tampering or disassembly in any way will void the original factory warranty. This also includes careless handling as it relates to the return shipping of a product for warranty assessment to MARINE PARTS DISTRIBUTORS. It is the responsibility of the customer to ensure their item is packaged correctly when shipped to MARINE PARTS DISTRIBUTORS for warranty assessment. Returned products which arrive to MARINE PARTS DISTRIBUTORS damaged from return shipping shall not be considered for warranty. Failures due to rust and submersion are also not a part of the limited manufacturer’s warranty. Though every marine product sold is treated with corrosion and rust preventives, these in no way protect units against submersion or unreasonable exposure to the elements. Deliberate abuse, broken gears, housings or components shall not be considered for warranty. Broken housings are mistakenly blamed on faulty casting, however the damage is caused when an engaged starter comes to a rapid stop. This situation typically occurs when the start switch is engaged for a moment, paused, then engaged again. It is also a common occurrence when an engine backfires. Products used in applications for which they were not intended will not be warrantied.
The sole responsibility of MARINE PARTS DISTRIBUTORS if any shall be the repair or replacement of defective products as stated above. This warranty is expressly in lieu of all other obligations or liabilities. MARINE PARTS DISTRIBUTORS neither assumes nor authorizes any other person or firm to assume for it any other liability in connection with the sale of its products or merchandise. Products warrantied and found to be defective will be issued a refund of the cost of the product only. RAREELCTRICAL makes no compensation for products other than those associated with the original transaction of the warrantied product, including but not limited to: time lost, loss of income, fees for labor and other expenses, shipping fees, import fees and all other fees paid to a government for international shipments, etcetera. MARINE PARTS DISTRIBUTORS is only obligated to replace the warrantied item or make a refund of the cost of the product from the original transaction.
RETURNS / CANCELLATIONS:
It is the responsibility of the customer to verify the correct application information prior to purchasing any product from MARINE PARTS DISTRIBUTORS. All purchases made in error are subject to a 20% restocking fee and require a return authorization number.
If an order must be canceled or changed, please contact the service department as soon as possible. Shipping times for orders are staggered throughout the day, depending on which carrier is shipping your order. Customers are notified via email when their item is on the loading dock ready to ship. Marine Parts Distributors reserves the right to apply a 20% restocking fee to orders canceled after the item has been packaged and taken to the shipping terminal. Please ensure that you have entered the correct shipping address at check out. It is the responsibility of customers to ensure they have provided the correct shipping address. If you need to specify a carrier to deliver your order to your address, please contact the customer service department via email or phone before making a purchase.
BUYER IS RESPONSIBLE FOR ANY AND ALL SHIPPING CHARGES.