Q. I am having my order sent to Alaska/Hawaii/Puerto Rico/US Virgin Islands; do I still get free ground shipping?
No. All orders shipped to these places have to be sent air. Contact customer service if you need help finding your shipping rates.
Q. Where are your shipping locations?
We ship from our South Florida location.
Q. I have a PO Box, can an order get shipped to a PO Box?
If you must have your order shipped to a PO Box, please contact customer service to see if your order can go to a PO Box.
Q. What will the duties and tax fees be for an order I'm having shipped to an international address?
Every country has their own laws about taxes and duties. Duties and taxes have nothing to do with the shipping fees you pay for your order. You are responsible for knowing your country's import tax laws.
Q. Can I pick up my item?
Our facility is not staffed for customer pickups and this service is not available. We can only ship any product that is ordered from our store.