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Fenix Parts

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SHIPPING

Most parts will ship via ground by UPS or FedEx. Tracking information will automatically be uploaded to eBay once your order has left our facility.

Large items such as engines, transmissions, doors, hatches and axle assemblies will ship via freight carrier. Parts shipped by freight are pallet strapped and wrapped.

Most orders will be shipped within one business day however for freight shipments we will need more information from you to provide to the carrier before your item will ship. Please provide a valid phone number with your payment. Once payment for a freight item is received a representative will contact you to schedule a freight shipment, verify your vehicle fitment and answer any questions you may have regarding the freight shipment.

Please inspect all freight shipments prior to signing for the delivery! If any transit damage has occurred please refuse the shipment and contact us through eBay messaging for assistance. We will take care of it from there and file a claim with the carrier and arrange a replacement or refund for you. It is very important to not sign for a damaged freight shipment! You have the right to examine the shipment for obvious signs of damage prior to signing and accepting the delivery. If a delivery driver refuses to allow you to inspect the shipment until you sign for it please do not sign, refuse the shipment and contact us through eBay messaging. Your signature on the delivering carrier's freight Bill Of Lading (BOL) constitutes acceptance of the merchandise as is and in good order so please inspect it before signing for it. However, if you inspect the shipment, sign for it, but later you find damage that you could not see during the initial delivery, please don't worry! This is called concealed damage and we can still work with the carrier on your behalf and file a claim so all you need to do is let us know. We will need you to send us some photos of the damage so we can file that claim with the carrier. If you have any questions regarding freight shipments please contact us through eBay messaging prior to purchasing.

If a UPS delivered item arrives damaged, please retain all packaging and contact us through eBay messaging for immediate assistance. We will open a damage claim with UPS and arrange for the return and replacement of the item at our expense.

We are not responsible for any delays incurred by the shipping carrier.

Be sure to provide us with all necessary contact information with your order. This includes your name & phone number as well as business name, address, and contact information for delivery. We are unable ship freight items until we have all information required by the freight carrier.

We cannot ship to P.O. Boxes. Please provide a UPS shippable street address.

No International shipping is available outside of the eBay Global Shipping program. We also do not ship to Hawaii, Alaska, Puerto Rico, APO, FPO, AA, AE, AP and U.S. Territories outside of the continental U.S.

Our shipping department is closed on weekends.