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No Shipping Fees on all items!
GRAND OPENING
Check out our new store on eBay!

Helpful Links:
About Us
Payment Policy
Shipping Policy
Return Policy


About Us


Welcome to the official eToys eBay store. The eToys eBay store is operated by Toys "R" Us.

Toys"R"Us, Inc. acquired the highly regarded e-commerce site, eToys, from The Parent Company in February 2009. Well-known for offering a differentiated assortment of toys, eToys is a brand with a rich heritage of innovation and growth. The site was founded in 1997 as the first online toy retailer, and by 1998, the eToys website became the third largest e-commerce site in the country. Over the years, eToys became known for offering online shoppers an extensive assortment of the hottest toys, great deals everyday and top-notch customer service. The eToys website built a loyal customer following and received accolades for its superior customer service.

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Payment Policy

Method

  • Immediate payment is required upon selecting "Buy It Now" or upon checking out through the cart.
  • We only accept immediate payment through the eBay checkout system. We only accept payment via US PayPal accounts. PayPal allows you to pay using a major credit card or direct transfer from your checking account. Sign up for a PayPal account by clicking here.
Sales Tax
We are legally required to collect sales tax on items shipped to states and localities in which Toys"R"Us, Inc, currently does business in a physical location (Nexus).

Promotional
eToys website discounts, coupons and gift certificates are not valid for use on eBay.

Thank you for shopping with us on eBay!

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Shipping Policy

We ship to the continental United States of America. Please note that at this time, we are not able to ship to Alaska, Hawaii, Puerto Rico, US Territories and APO/FPO addresses, nor do we ship to Canada or any other countries.
We currently offer standard shipping only. Processing time varies depending on the item in your order and your shipping destination.

Delivery

Some heavy or oddly shaped items must be shipped alone using a freight trucking company. Usually, oversized Items arrive in 7-14 full business days after leaving our warehouse.

Some points to note: Business days are Monday - Friday, excluding federal holidays within the United States. Some larger and heavier items can only be sent via ground freight, and it's important to note that the freight trucking company is not responsible for unloading the item from the truck, or carrying the item inside. Since the item is likely to be heavy and large, we recommend that you have someone with you to help you unload the item. Additionally, we cannot offer combined shipping at this time.

Shipping Costs - At eToys on eBay there are no shipping costs. All items are free standard shipping everyday!

Standard Shipping, (3-8 business days) - Most items may be shipped via Standard Ground service. Typically your order will arrive within 3-8 full business days after shipping. Business days are Monday-Friday, excluding federal holidays within the United States.

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Return Policy

We hope that you are fully satisfied with your purchase however if you are not, you may return the item within 60 days from the order date for a full refund of the purchase price, minus the shipping and handling. (See below for certain restrictions.) The item must be returned, in new or like-new condition, and in its original packaging, and with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories to ensure full credit.

Online purchases returned within 90 days to our online Returns Center by mail will receive a refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item except when returning an online item to a store and when returning an item paid for with our Pay in Store payment option.

Items must be returned, in new, or like-new condition, and in its original packaging, and with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories to ensure full credit.

Please note the following items: Pre-recorded movies & music; computer & video game software; trading cards; and breast pumps must be returned in its original, sealed and unopened packages along with an in-store receipt or online packing slip for refund. If the packages have been opened, the items may only be exchanged for the identical items or titles.

Exceptions to 90-Day Policy Return Guidelines for Computer Hardware, Cameras, Camcorders, Digital Audible Players, Video Game Hardware, Personal DVD Player, No Contract Cell Phones and Baby Monitors.

We will accept returns of the following items within 45 days, from the date of purchase: Computer hardware (eReaders, Netbooks, Tablets); cameras; camcorders; digital audio players; video game hardware; presonal DVD player; no-contract cell phones and baby monitors. The original in-store receipt or online packing slip is required and the item must be returned in its original package for a refund or exchange.

The packing slip in your package will contain detailed instructions for returning an item.

Unless your packing slip directs you to ship the item to a different address (and if so, follow such directions), you may choose to return your item to your local Toys "R" Us location or ship the return package to:

The Return Center
2829 Rohr Road
Groveport, OH 43125

Some points to note:

  • A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item except when returning an online item to a store.
  • Online returns made to a land-based store will be refunded to a merchandise credit card.
  • If you are returning a gift to our Returns Center, the purchaser will receive a refund issued in the original form of payment used to purchase the item for the price of the item and any applicable taxes.
  • Shipping costs will not be refunded unless the item is being returned because it is damaged or defective.
  • If you are returning an item because it is damaged or defective, please contact our customer service team.
Return Guidelines for Select Wheel and Outdoor Equipment/Items
We will not accept returns on some opened items purchased from our pool, water slide and large item categories; these manufacturers are listed below.

For the convenience of our guests, these manufacturers have set up toll-free customer service lines to handle all questions, problems and issues with defective merchandise.

General Foam 800-434-6178
Adventure Playsets (Backyard Discovery) 800-856-4445
Intex 800-234-6839
Swim 'N' Play Inc. 866-844-8044
Little Tikes 800-321-0183 (Please select option 1)
Skywalker Holdings LLC 866-603-JUMP (5867)
Manley 8800-434-6178(5867)
Sportspower LTD 877-552-6862

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