eCopUSA Frequently Asked Questions
Q: Why are you charging sales tax when the listing states the item is located in different state than me?
We are required to collect sales tax for orders that originate in states in which we have a business presence regardless of where the item is being shipped from.
Q: When can I expect my order to arrive?
All orders are normally shipped the within 1-2 business day. After shipment we will notify you via eBay. U.S. order generally arrive within 5-7 business days. If you are an international buyer and your package has not arrived within 30 days contact Customs and/or your Post Office in your country as they may be holding your package for pickup .
Q: Do you ship internationally?
We gladly ship many of our items internationally and have shipped packages to every continent in the world. Some items may not be shipped due to product restrictions by the manufacturer or governmental customs regulations. International buyers should keep in mind that there may be added charges when your item enters your country in the form of import taxes. eCopUSA has no control over these costs nor do we have the ability to give you a cost estimate on these charges.
Q: You say you ship internationally, but you do not show any shipping charges for the item I am interested in. Why?
Unfortunately, some items we sell cannot be shipped internationally due to restrictions from eBay policies, International laws, Customs regulations, and manufacturer restrictions.
Q: I am an international buyer and I am wondering if my country allows a particular item, do you know?
Contact your country's Custom department directly for this information. Every country has their own list of prohibited and restricted items.
Q: I bought an item and now you say it is on backorder, what gives?
Unfortunately from time to time sales occur faster than we can update our inventory shown on eBay. This occurs VERY RARELY. If a problem occurs, we will keep you posted on the status as soon as possible.
Q: My item does not fit correctly may I exchange it?
Sorry, we do not accept exchanges at this time. Please contact us to arrange for a return request.
Q: Will you accept less (money) for an item I am interested in?
Sorry, we do not price match nor do we run Best Offer deals.
Q: To whom I make out a check or money order to?
We do not accept checks or money orders.