Refurbished machines are considered final sale and cannot be returned. If your machine arrived damaged or you have received the wrong product please contact us using eBay mail.
Please note that all new products purchased from the Dyson Store must be returned within 30 days of purchase for a refund, minus shipping and restocking fee. The Dyson Store will pay for return freight only if the return is a result of our error (incorrect product shipped, product defect, etc.).