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Dyson Support on eBay

About Us

In 1978, James Dyson became frustrated with his vacuum cleaner's diminishing performance. Taking it apart, he discovered that its bag was clogging with dust, causing suction to drop. He'd recently built an industrial cyclone tower for his factory that separated paint particles from the air using centrifugal force. But could the same principle work in a vacuum cleaner? He set to work. Five years and 5,127 prototypes later, he had invented the world's first bagless vacuum cleaner.

All the initial research, design and development of Dyson technologies is done at the Dyson headquarters in Malmesbury, England. It's here that James Dyson and his team of engineers are hard at work every day, constantly finding ways to make things work better. Dyson engineers and scientists refine their ideas again and again. Today, prototyping is faster and more sophisticated, but corners remain uncut. If anything, it means Dyson engineers do more prototyping as they pursue perfection.

Today, there are Dyson machines in over 65 countries around the world. Dyson has grown from one man and one idea to a technology company with over 1,000 engineers worldwide. But it doesn't stand still. At its core is an ever-growing team of engineers and scientists. More ideas. More invention.

Dyson Store Standard delivery

Shipped via UPS or FedEx ground

Upright vacuum cleaners
Canister vacuum cleaners
Cordless and Handheld vacuum cleaners
Fans and Fan Heaters

Refurbished vacuum cleaners

USPS for packages under one pound

Tools, accessories and spare parts

UPS for packages over one pound

Additional Information

Most in-stock items will arrive on your doorstep 3-10 business days after placing your order.

If no one is home when UPS or FedEx delivers your order they will generally leave a card with further instructions.

Please note, due to size restrictions we are unable to deliver to post office boxes.

Returns Information

Refurbished Machines

Refurbished machines are considered final sale and are not eligible for returns, only warranty service. If your machine arrived damaged or you have received the wrong product please contact us using eBay mail.

New Machines

Please note that all new products purchased from the Dyson Store must be returned within 30 days of purchase for a refund, minus shipping and restocking fee. The Dyson Store will pay for return freight only if the return is a result of our error (incorrect product shipped, product defect, etc.).

Warranty

Refurbished Machines

All Dyson air treatment and floor care refurbished machines are covered by a 6 months parts and labor manufacturer's warranty. Refurbished hair dryers and styling machines are covered by a 12 months parts and labor manufacturer's warranty.

Certified Refurbished machines are also covered by a 2 year parts and labor warranty provided by Allstate Protection Plans (subject to Allstate Protection Plans terms and conditions).

New Machines

All new Dyson upright and canister vacuums are covered by a 5 years parts and labor manufacturer's warranty, and our cordless and air treatment machines by a 2 years parts and labor manufacturer's warranty.

Manufacturer's warranties for refurbished and new machines are subject to the warranty terms and conditions contained in your owner's manual.

For both refurbished and new purchases we'll still be here when your warranty runs out; we provide Dyson technology owners with a lifetime of support. If you need to contact Dyson for advice, you'll speak to a Dyson employee in our US office. Phone, email, live chat, Facebook, Twitter; our experts are on hand. And for out-of-hours assistance, you can find quick answers on our help pages.

Delivery

If you receive an item that's different, damaged or otherwise not as described in the item listing, please let us know as soon as you can via eBay Mail- we're here to help and would appreciate the opportunity to make things right.

We'll usually deliver your item(s) within 3 - 10 working days of your order being placed.

But please note that delivery times may be subject to change during peak periods.

Your order will need to be signed for upon delivery. If no one is present at delivery, the carrier will leave a card notifying you of further instructions

Unfortunately, at this time we're unable to specify a delivery time.

Not at the moment - our courier delivers Monday to Friday 7am to 5.30pm only and we're unable to specify a delivery time.

Yes. Once your item has left our warehouse you'll receive an email with your tracking information.

If your order hasn't arrived within the estimated delivery time, please let us know as soon as you can using eBay mail or ebay.support@dyson.com

We offer free delivery on all items purchased from the Dyson Outlet store.

Our US products are rated for 120V.

Guarantee Registration

To register your Dyson product, please register online here: https://www.dyson.com/product-registration/select-product.aspx

It'll allow us to help you faster if you ever need support. By taking just a minute to register your machine, you'll also get:

  • Exclusive owner offers you won't find anywhere else
  • Activation of your free Dyson guarantee
  • Access to instant online support and rapid repairs
  • First chance to own our latest technology

Help with buying

All refurbished machines sold via the Dyson Outlet store have had minimal use. They are typically ex-demonstration, retail display models, or return orders from customers who have changed their mind after opening the box.

Each refurbished machine is stripped down, cleaned, rebuilt and tested by a Dyson engineer - restoring it to 'nearly new' standard. We're so confident in the quality of these machines that we offer a guarantee on all refurbished products. Refurbished uprights, cylinders, handheld and cordless vacuums, fans, heaters, purifiers and humidifiers are guaranteed for six months. Refurbished hairdryers are guaranteed for one year.

No, all of our items are sold using the fixed-price 'Buy it now' format. Refurbished and end of line machines are offered at a reduced price, and we're unable to offer further discounts on these items.

IOur stock levels are updated on a daily basis and change frequently - please keep checking back to view our listings.

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