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 Discount Tire Direct

Discount Tire Direct

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 Discount Tire Direct has been in business for over 50 years and we have built relationships with all of the top tire and wheel manufacturers. We take pride in offering the lowest prices, the most choices and the best customer service in the industry. We are the industry's resource for Tires & Wheels

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Frequently Asked Questions
 Q: What is the cost for shipping to Canada?
  A: We offer FREE shipping to Canadian customers as well! Since we are a non-resident importer, we collect all duties, brokerage fee,s and taxes up front. This equates to $60.00 per light truck tire, $50.00 per wheel, $40 per p-metric tire, and $50 for Eibach Suspension.
 Q: I did not include the coupon code before finalizing the order!
  A: Please contact us immediately. This is an eBay promotion which requires us to keep track of coupon redemptions. We will refund your original payment and you can repay using the coupon code. Please see follow the step-by-step guide http://www.pages.ebay.com/coupon/CPNT1/ for entering your coupon code.
 Q: What credit cards do you accept?
  A: We accept all major credit cards through eBay checkout. American Express, Visa, Mastercard and Discover.
 Q: Do you accept eBay coupons, gift cards or gift certificates?
  A: Typically these are redeemed through eBay checkout or PayPal, we will not accept the offer if paid with a credit card over the phone.
 Q: How do I confirm an eBay gift card, gift certificate or coupon was applied to my order?
  A: Please log into your PayPal account and click the history tab. Locate the transaction, and then select the details link. Under details, the coupon code discount will be displayed.
 Q: Is this item new?
  A: All tires and wheels we sell are brand new, first quality products from the manufacturer. We do not sell blemishes or seconds.
 Q: How old are the tires you're selling?
  A: We sell only brand new, first quality products. Our inventory turns over very quickly, so rest assured you will receive the newest inventory we have available.
 Q: How long will it take to get my item?
  A: Most Tire and Wheel orders ship the same day payment is received. Suspension and accessories have a 2-3 business day handling time and will ship directly from the manufacturer. Depending on shipping zone transit is typically 1-7 business days via UPS Ground.
 Q: How much is shipping and handling?
  A: Here at Discount Tire Direct, shipping is FREE within the contiguous 48 states and there is never a handling charge.
 Q: What shipping methods do you use?
  A: We ship via UPS ground within the contiguous 48 states and Canada.
 Q: Where do you ship from?
  A: Our 4 distribution centers are located in Arizona, Texas, Georgia, and Ohio. We will use the nearest location that has stock at the time of purchase.
 Q: Will you ship to an alternate address than I have listed with ebay?
  A: For your protection, we will only to ship to the address stated in the "ship to" portion of the PayPal payment.
 Q: Where is my tracking number?
  A: Tracking will be emailed to the email on your PayPal account within 24 hours of your invoice being finalized. Suspension and Accessories have a 2-3 business day handling time. If you do not receive a tracking number be sure to check your spam folder in your email account.
 Q: Is product available for local pick up?
  A: If you live in Columbus Ohio, Phoenix, Arizona, Fairburn, Georgia or Dallas, Texas the product is available for pick up from our distribution center as long as we have stock in that location. Please contact our Sales Department to schedule a pick up order.
 Q: I received an Invoice from Discount Tire Direct and it is showing the full amount without the coupon code.
  A: As a seller, we receive the full amount from eBay which reflects the non-discounted listing price prior to coupon (price shown on Discount Tire Direct Invoice). Please log into your PayPal account and click the history tab. Locate the transaction, and then select the details link. Under details, the coupon code discount will be displayed.
 Q: Why can't you ship Nitto Tires into Canada?
  A: Due to contractual obligations with Nitto Tire North America, we can only ship Nitto tires within the United States. We can ship all of our other products into Canada.
 Q: Am I able to purchase more than the quantity in the listing?
  A: Yes! We create different listings for lots of 1, 2, and 4 tires/wheels. If you don't see a listing for the number of tires/wheels you need, please search our eBay store.
 Q: Who are you?
  A: Discount Tire Direct has been in business for over 50 years and we have built relationships with all of the top tire and wheel manufacturers. We take pride in offering the lowest prices, the most choices and the best customer service in the industry. We are the industry's #1 resource for Tires and Wheels.
 Q: Will you leave me feedback for this transaction?
  A: Yes our feedback is automated and leaves positive feedback after positive feedback is left for us. Here at Discount Tire Direct, we strive to be the best and want you to be completely satisfied with your experience. Before leaving a neutral feedback or negative feedback, please allow us the opportunity to fix any issues.
 Q: Do you accept Returns?
  A: Yes! We have a 30 day return policy.
 Q: Do you have an installer in my area?
  A: We have a list of recommended installers at: https://www.discounttiredirect.com/store-locator
 Q: Am I able to purchase the Certificate for Refund or Replacement/Road Hazard Protection on these tires?
  A: YES! The Certificate for Refund or Replacement program is available for purchase. Please see listings for more information.
 Q: Will these fit my vehicle? (eBay Compatibility)
  A: eBay provides a compatibility guide in every listing. It is located just below the "Item Specifics" box within the listing. The compatibility guide supplied by eBay is very general and does not cover every possible fitment or application
 Q: Does this tire have White or Black Lettering on the sidewall?
  A: Within the listing, there is information under the "Features" indicating the type sidewalls.
 Q: How long will it take to receive my Eibach, TeraFlex, Pro Comp, Smittybilt, or Factor 55 Item?
  A: Items are drop-shipped directly from the manufacturer. Please allow a handling time of 2- 3 business days after payment is received to ship the item.
 Q: Estimated delivery time stated on listing
  A: The estimated time stated for delivery is calculated by eBay and is only an estimate.
 Q: My eBay account does not show the coupon deduction. How can I verify the coupon code was applied?
  A: Please log into your PayPal account and click the history tab. Locate the transaction, and select the details link. Under details, the coupon code discount will be displayed. You may also verify this information on your credit/debit card statement when transaction is final. (Pending transactions initially show the full amount, until finalized.)
 Q: When can I expect my order to arrive?
  A: Typically we are able to ship within 24 hours of receiving payment. We are able to get most products to our U.S. customers via UPS ground within 3-5 business days. For Canadian orders UPS ground will typically take 5-10 business days.
 Q: Do you ship internationally?
  A: We ship to the US and Canada only.