Bread Crumb Link
DiamondTen
DiamondTen Banner Wholesale

Store Policy

 

Payment Policy:

~ All payments must be received within seven (7) days of auction close.
~ Unpaid auctions will be forfeited after ten (10) business days.
~ To All Non-Paying Bidders:  By clicking the Buy It Now and committing to buy, you are entered into a legal binding contract. If you fail to submit payment you are breaching said contract. We will forward your information to the proper credit reporting agency as well as eBay. Please do not bid if you do not intend to pay.

Payment Options:


Credit Cards
: We proudly accept Visa, MasterCard, and Discover.
    ~ Please contact our representative at 800-322-8700 to obtain an approval code for your purchase.
    ~ All items must be shipped to your billing address, NO Exceptions.

PayPal: Domestic PayPal payments only.
    ~ All PayPal payments must have a confirmed address.
    ~ Since this is a high value purchase, we are required to ship to your confirmed address. 
    ~ International PayPal NOT accepted.

Bank Wire: Please call 800-322-8700 for Wire Information

Shipping Policy:

All packages are shipped fully insured via FedEx or US Post Office within the United States ONLY. We do not ship internationally. All packages must be shipped to the confirmed address on PayPal or billing address on credit card.

FREE USPS Priority Mail 2-3 Day Express
$40.00 FedEx Next Day


 

Refund/Repair/Sizing Policy:

We have a generous 30 Day Return Policy with 100% money back guarantee. All items ship out with a security tag which must still be on the piece to receive a full refund.  

We hope your purchase has exceeded your expectations. If for any reason you are not completely satisfied, you may return your item within 30 days after receipt of your purchase. You can return your purchase for a full refund of the purchase price or replace it - No Questions Asked -. Resizing fees and appraisal fees are non refundable. After 30 Days all sales are final. To process your refund/repair/sizing please E•Mail or contact us at 800-322-8700 so we can note you will be returning the item. All items must be sent via US Postal Service and MUST be insured for the purchase price, signature requested delivery.

Send all returned items to:     D-10
                                           Attn: Refund/Repair/Sizing (whichever applies)
                                           13840 Michigan Avenue
                                           Dearborn, MI 48126
                                           RA#

Please include a copy of your invoice with a short description of what you would like us to do.

If you are seeking a refund please be advised that it takes 7 days (1 week) for a PayPal refund and 30 days (2 weeks) for Visa, MasterCard, American Express, and Discover.

Please message us through the Ebay messaging system to let us know if you want your ring sized or a stone set. If you are seeking to have your ring sized or stone set please be advised that it takes 1 - 2 business days to size after purchase, 3 - 5 business days after we receive the piece that has been shipped to us to be sized plus two business days to be shipped back to you.  Rings that are sized by DiamondTen can be accepted for return, but items that are sized by independent jewelers will not be accepted for return.


WE DO NOT CHARGE A RESTOCKING FEE: You will be refunded the items purchase price minus the shipping charge. Items must be returned with the jewelry box they were sent in. Items that have been worn can still be returned. Any items that have been sized by another jeweler, altered or damaged in any way will NOT be accepted.