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FAQ

If you have a question that is not answered please take a look at our frequently asked questions below.

Are your items authentic?

Yes ! Everything DesignerBrandsforLess, inc. sells is purchased directly from manufacturers, retailers or designers and guaranteed authentic or your money back.

Since you offer up to 90% off of retail can I expect quality items?

DesignerBrandsforLess, inc.  Offers brand new designer products from major manufacturers and upscale department stores at a fraction of retail.  All of our items come directly from manufacturers and retailers and are guaranteed 100% authentic or your money back.  Some of the products we offer were previously available for sale in a catalog or retail store and may have been handled by their customers however 99% show no signs at all.

In addition, since they are sent through a reverse supply chain (ex. from a retailer back to a centralized warehouse) they can show signs of handling.

The following are examples of slight imperfections that are possible and will not be noted as flaws in the description.

Items may have multiple price tags or stickers that indicate multiple markdowns.

May need to be washed or dry-cleaned before wearing due to handling or trying on in department stores. Examples: makeup or deodorant markings.

Items might have missing buttons.

Loose threads, beads and embellishments.

Small snags or runs.

Separation at seam.

Cut or snipped tags to prevent returns back to a  retail company.

Shoes, handbags, and other items may have an "X" or "clipped" marking on the bottom or inside to prevent returns back to a original company.

Variances in certain materials such as silk, linen, and other natural fabrics.

We find that many of these imperfections can be easily fixed. Any major flaws not listed above will be stated in the description of the item. We guarantee that if an item has a major flaw which is not disclosed in the description, you may return it for your money back.

Due to lighting and computer monitor settings, there may be variations in color of the item pictured. DesignerBrandsforLess, inc. will do our best to describe the item but we can't accept returns for color variations.  

However, due to the low prices and large selection that we offer, we cannot list every single detail of an item such as texture, pattern, closure, fit, etc.

We do encourage you to enlarge the photo for further detail.

What does NWT mean?

This means "new with tags" and is used to describe a brand new item with the tags still attached. Because we sell liquidation items, the tag may show multiple markdown discounts.

Can I shop by size?

DesignerBrandsforLess, inc.  sells thousands of items each week at our store locations and we hope to do so online as well.

Our inventory is constantly changing. For your convenience, you can search our current eBay inventory by size, style, color or brand.

Since our inventory changes daily, we cant promise that we will have the exact same item or size in our inventory tomorrow.

We sell our items for well below retail, so we are not able to offer this exchange service. However, you may return the item and reorder the same or similar item from our eBay store if available.

Please read our return policy for more information.

How do I know if apparel is true to size?

Sizing often varies between designers. Please refer to the Sizing Guide or the brand manufacturer's website for more specific sizing information.

Are measurements available?

We supply some measurements, but because of our low starting prices we are unable to list all measurements.

DesignerBrandsforLess, Inc.  stated measurements listed are within 1-2 inches including inseam, length and bust across.

Due to manufacturer variations in materials, fabric and stretch content, we cannot be responsible if measurements are not exact.

Best Price Guarantee

What is the Best Price Guarantee?

From designer overproductions to department store overstock, DesignerBrandsforLess, inc.  can purchase the excess items at a fraction of the retail cost.

In turn, we pass these savings right on to you, giving you the BEST PRICE GUARANTEED!

We will match any direct competitors catalog or online price within 14 days of purchase!

This offer applies to all in stock merchandise.

You must email our Customer Service Team within 14 days of your purchase and provide us with your eBay item number, as well as the link to the item on the competitors website.

The guarantee only applies to the actual price of the item, and does not include shipping.

The item must be authentic and the exact make, model, size, brand, and condition as the one purchased on DesignerBrandsforLess, inc..

The item must be in stock and available for immediate delivery from the competitors site.

Refunds will be applied back to your original payment method within 7-10 days.

Purchasing from DesignerBrandsforLess, Inc.

Can I just buy an item instead of bidding on it?

Absolutely! Most items have a "buy-it-now" price. Just click to purchase the item for the stated price. The prices are well below retail, and you don't have to wait around for the auction to end to see if you have won the item.

If no "buy-it-now" price is listed, please contact us to request possibly adding one, as long as there are no bids on the item.

Can I bid on an item if I live outside the U.S.?

Yes, you can in most cases. However, some items have eBay and/or international restrictions which prevent us from shipping them to certain countries, or we may not have current licensing to sell outside the Domestic United States.

We do not ship to the following countries:

  • Azerbaijan
  • Bosnia / Heresgovina
  • Burma/Myanmar
  • Co´te d'Ivoire/Ivory Coast
  • Democratic Republic of the Congo
  • Cuba
  • Guadeloupe
  • Iran
  • Martinique
  • Mexico
  • North Korea
  • Romania
  • Russia
  • Somalia
  • Sudan
  • Syria
  • Zimbabwe

Oops! How do I cancel my bid?

To cancel your bid BEFORE the auction has ended, please visit eBay's Retraction page.

I won an item, and now I don't want it. What do I do?

Sorry, no exceptions, you must purchase an item that you have won, or we will have to file a dispute/strike with eBay, which will reflect upon your eBay account.

This ensures that eBay only attracts serious and reputable buyers and sellers. Please note that DesignerBrandsforLess, inc.  expects ALL customers to complete checkout and pay for any items they purchase on eBay.

Thank you for your cooperation.

Can I bid on more than one item?

Yes, as long as you don't checkout/pay for any of the items until you are DONE shopping.

You can continue to bid on multiple items and receive shipping discounts.

You have up to 7 days from the date and time of the first auction won, to pay for these items.

Remember; do not check out until you are done shopping. You must do the bidding from the same eBay user id account.

Can I combine multiple items to save on shipping?

Yes, as long as your items qualify.  You can combine your items won with the same eBay user id to save on shipping. Learn how to save on shipping.

How long do I have to pay for my eBay purchase?

We kindly request that payment be made within 7 days of the end of the auction.

If you are bidding on multiple items to save on shipping, the auctions must end within 7 days of each other; otherwise you will not receive the shipping discount.

If you do not pay within 7 days, your item may be relisted and you will receive a non-paying bidder strike on your account. Sorry, no exceptions!

Can I pay with a credit card?

We accept PayPal only (U.S. Dollars) through eBay's Checkout System.

You may also use your MasterCard, Visa, Discover or American Express Card through PayPal.

Note to International Buyers: Credit cards must be issued by US banks.

How do I check out?

If you plan to purchase multiple items to save on combined shipping, DO NOT PAY until all items are purchased.

When you are buying an item using the "Buy It Now" option, you will pay full shipping on the first item or which ever item in your order has the highest shipping rate. For each additional item you will save 50% off of the advertised shipping price. This cannot be combined with any other offer. Please note that combined shipping does not apply to any "Best Offers" or any other promotions.

When you are ready to pay, Simply click the "Pay Now" button at the top of the eBay item page to submit a secure payment through checkout.

Delay checking out if you are taking advantage of our 7 days to pay. Instead click "save my cart" until you are done shopping.

Why does PayPal say "Seller does not accept instant payment?"

PayPal helps large sellers like DesignerBrandsforLess, inc.  carefully match payments to orders to ensure that all payments are properly processed.

This allows DesignerBrandsforLess, inc.  to confirm your payment and ship your order quickly.

As a result, you must complete our checkout before sending a PayPal payment.

Can I mail you a payment?

Sorry, eBay does not offer checks or money orders as a payment method.

Have you received my payment yet?

DesignerBrandsforLess, inc.  will send you a confirmation email when payment clears.

If you have paid and have not received a payment confirmation within 24 hours, please contact us.

PayPal E-Checks: Take 5-10 business days to clear.

Shipping

How much is shipping for my order?

Shipping rates are listed on the eBay shipping page

Do you offer fast shipping?

Yes ,  Most domestic orders will leave our warehouse within 1 -3 business days from receipt of your payment.

International orders: Most international orders will leave our warehouse within 4 business days of the payment date.

If you need your order sooner, we offer Express Delivery and your items will leave our warehouse within one business day of the payment date.

We recommend to customers who are having orders sent to Armenia, Australia, Brazil, Canada, France, Israel, Italy, Kazakhstan, Moldova, New Zealand, Poland, Spain and Ukraine, to choose Express Delivery to receive your packages sooner.

Due to slow customs processes, packages can take up to 4-8 weeks to arrive.

Can I ship to a different address?

Sure, during the checkout process, specify where you want the items to ship. Make sure that if you are paying with a credit card, you have the correct billing address entered.

Do you ship to APO/FPO addresses?

Yes we do. Rates are the same as U.S. domestic.

What countries do you ship to?

We ship worldwide to most countries. However, we do not ship to the following countries:

Azerbaijan, Bosnia and Herzegovina, Burma/Myanmar, Co´te d'Ivoire/Ivory Coast, Democratic Republic of the Congo, Cuba, Guadeloupe, Iran, Martinique, Mexico, North Korea, Romania, Russia, Somalia, Sudan, Syria, Zimbabwe.

Returns, Damaged Products or Incorrect Orders

I received the wrong item. What do I do?

Contact us through eBay messaging at any time or call during our business hours so that we may assist you prior to your leaving feedback. We will make it right!

My order was damaged. What do I do?

Contact our Customer Service Team. We ask that you please contact us before leaving feedback so that we can make it right.

Why does the photo look different than the stated color?

Due to differences in lighting, fabric textures, and your computer settings, colors can differ. We try to describe the color exactly as the manufacturer has described it. However, we are not responsible if the item color differs slightly from the color on your monitor.

How do I return my order?

We want you to be completely happy! If for any reason you are not happy with your purchase we will gladly accept returns (excluding swimwear and intimate bottoms and fashion jewelry).

You will receive a full refund for the cost of the merchandise less all shipping costs.

1. Print a "Returns Authorization Form" from this page for each item you are returning. This form must be completely filled out and included with the returned package.

2. Item(s) must be returned in original, unused condition within 30 days with original tags/packaging. If there are any signs of wear, heavy perfumes or smoke the item will be mailed back to you.

If applicable, any protective inner lining must be intact. Intimate apparel bottoms including panties and swimwear bottoms are non-returnable.

3. When we receive your package we will process the return within 14 business days. You will receive a refund for the purchase price less all shipping costs. The Returns Authorization Form must be completed and included in the box.

Feedback on eBay

What kind of feedback should I enter at eBay for my purchase?

We are proud to have only POSITIVE FEEDBACK on eBay! If you look at our feedback rating on eBay, you will see what our customers think of us. We are a very honest company and would never intentionally mislead our customers.

If you had a positive experience, please leave us positive feedback with 5-Stars. Thanks!

Thank you from all of us at DesignerBrandsforLess, inc.. Enjoy your shopping and come back soon!

Legal disclaimers:

All products sold by DesignerBrandsforLess, inc.  are authentic products, which are sourced from manufacturers, retailers, wholesalers, designers and catalog retailers.

Trademarks and brand names displayed on our website or in our product listings are the sole property of the trademark owners and are not the property of DesignerBrandsforLess, inc..

DesignerBrandsforLess, inc.  expects that all bidders will pay for the items they have bid on, and likewise, we aim to provide our customers with the items they have won. If for some reason the item is unavailable we will make every effort to contact our customer and remedy the situation.

DesignerBrandsforLess, inc.  is not responsible for the fabric content, the cleaning method, and / or the durability of a product, which are the responsibilities of the apparel, shoes, or accessory manufacturer.

Photographs taken by our photographers are the property of DesignerBrandsforLess, inc.  and may not be used; unless we give you written permission to use them.

DesignerBrandsforLess, inc. / DesignerBrandsforLess is our eBay user ID and our copyrighted company name.