All Departure Outdoors items are eligible for eBay hassle-free returns
Here are the requirements
You want a full refund or replacement item, not a partial refund or exchange.
You paid for the item with PayPal
Your address is in the US.
You haven't already asked eBay to step in and help with the transaction under the eBay Money Back Guarantee, opened a PayPal Purchase Protection case, or requested a chargeback on the credit card associated with your PayPal account.
You haven't been suspended from using eBay hassle-free returns
Things to keep in mind:
Request a return by the time specified in the Return policy section of the listing - ususally 30 days.
Ebay issues you a return shipping label and packing slip that you must print out using your lasder or inkjet printer. Then:
Ship the item back to us within 5 business days of requesting the return when returning an item for a refund.
Ship the item back to us within 5 business days of requesting the return when returning an item for a replacement. If you haven't sent the item back after 30 days, you're charged for the second item.
Return the item in the same condition as you received it. See the item condition policy for returns for more information.
You must return an item in the same condition as it was received. You must also include, in the same condition as it was received:
All packaging such as boxes, bags, and tags
Accessories, certificates, manuals, and warranty cards
"Free gifts" or bonus items
All items included in a bundle