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FAQs
Bid Allies carries a wide variety of certified refurbished mobile devices and accessories. We specialize in certified pre-owned and used consumer electronics. Each device goes through a rigorous assessment process in which we inspect and test our products. Through each stage of a device's inspection and repair, it is actively monitored and progressed through our own propriety process, and software until it is passed and ready for sale.
All our available inventory is listed online in our eBay store, Bid Allies. Each listing will include device specific details, including conditions, cosmetics, CDMA vs. GSM, etc.
Each listing also includes, all available ship methods, including pricing and delivery windows, which are shown online during the checkout process.
For the most up-to-date and accurate information, we suggest checking online at: stores.ebay.com/bidalliesstore
We offer a 30-day satisfaction guarantee on all our products. The 30-day satisfaction guarantee starts from the day the device is delivered to you. You can choose a refund or a replacement device.
We kit these devices in our facility with standard aftermarket accessories that are fully compatible with the devices. These devices do not ship with the original retail packaging and will come in a generic box. Headphones and SIM cards are not included. However, a generic wall charger and USB cable are included.
We do not automatically include an invoice or a packing slip with prices in our shipments. However, we can provide an emailed invoice copy within 90 days of the purchase date if requested.
We do not offer international shipping.
Shipping Services
Free: US Postal Service Parcel Post: Delivery within 3 to 9 business days.
US $7.25: US Postal Service Priority Mail: Delivery within 2 to 5 business days.
US $21.95: UPS 2nd Day Air: Guaranteed by the end of 2nd business day. No PO Boxes.
For details about specific Shipping Costs and Time-Frames, please refer to the item listing for your ship to zip code.
Due to the high volume of orders we process, it is not possible to take a picture of the device you will receive, as the inventory is not allocated to your order until the time of shipment. The photos shown are a visual representation of the devices' make and model. Each listing will include device specific details, including conditions and cosmetics.
We back our products with a 30-DAY SATISFACTION GUARANTEE!
The 30-day-Satisfaction Guarantee starts from the date the device is delivered to you.
Buyer's Choice of a Refund or a Replacement.
No manufacturer's warranty should be expected, unless stated in description.
Extended warranties may be available and provided through third party vendors at an additional cost.
Unfortunately, we do not offer store pickups or return drop-offs. For the most up-to-date and accurate information, we suggest checking online for shipment times. Please visit our online store: https://stores.ebay.com/bidalliesstore
All Returns must be issued an RMA number BEFORE they are sent back to us and should ship to:
Bid Allies
Include RMA#
75 Kingsland Avenue
Suite 101
Clifton, NJ 07014
Each device listing includes, all available ship methods, including pricing and delivery windows, which are shown online during the checkout process.
We offer Free Return Shipping for orders within 30-days of the delivery date under our 30-day Satisfaction Guarantee policy. If you need to make a return, please log into your eBay account and initiate a Return Request. Once the Return Request is accepted, you will be able to print out a free, pre-paid return shipping label under returns in your eBay account.
For security reasons, we do not release IMEI / ESN number(s) before device(s) ship.
All our devices are guaranteed to have clear IMEIs / ESNs. We offer a 30-day satisfaction guarantee on all our products.
We do NOT Price match.
All our devices are already listed at extremely reduced prices. Unfortunately, we are unable to sell at a lower price than what is already listed and do not have any discount codes.
Our prices do change at times based on our costs and quality of the devices we sell. We pass along the savings to our customers when we can do so. We are unable to issue partial refunds or credits for the difference in prices.
We have one offer available which is a discount when you buy three devices on the same order. Purchase 3 devices on the same order listed at $50.00 each or more and receive a $10.00 discount. Our entire inventory is listed on the eBay site, including available quantities.
You can check to see if eBay is running any specials or promotions and you may be able to find a discount that way. All discounts and coupons that are offered by eBay are handled directly through them. Please contact eBay directly at 1-866-540-3229.
In the US:
Sprint, Verizon and US Cellular use CDMA AT&T and T-Mobile use GSM.
Most of the rest of the world uses GSM
If unlocked, Sprint and Verizon devices are now compatible with GSM SIM Cards on their networks.
CDMA and GSM are initialisms for the shorthand of the two major radio systems (network types) used in cell phones.
CDMA:
(Code Division Multiple Access)
Code Division system, i.e. data is encoded with a unique key then calls are all transmitted at once.
No SIM Card (SIM: subscriber identity module or subscriber identification module).
There are exceptions to this with newer model devices.
Utilize network based, white lists to verify subscribers.
Only swap or switch with Carrier's permission using specified code.
Carrier does not have to accept device on to Network.
We always suggest contacting your service provider directly beforemaking a purchase to verify the devices compatibility.
GSM:
(Global System for Mobiles)
Time Division System, i.e. your voice is transformed into digital data, which is given a channel and time slot, then calls take turns.
Use SIM Cards (this verifies subscribers and network).
Easy to swap, i.e. just change SIM card.
We always suggest contacting your service provider directly before making a purchase to verify the devices compatibility.
New
A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. See the seller's listing for full details.
New Other
A new, unused item with absolutely no signs of wear. The item may be missing the original packaging, or in the original packaging but not sealed. The item may be a factory second or a new, unused item with defects.See the seller's listing for full details and description of any imperfections.
Manufacturer Refurbished
An item that has been professionally restored to working order by a manufacturer or manufacturer-approved vendor. This means the product has been inspected, cleaned, and repaired to meet manufacturer specifications and is in excellent condition. This item may or may not be in the original packaging. See the seller's listing for full details.
CPO - Certified Pre-Owned (1A)
This unit is in excellent condition and has no signs of use.
Seller Refurbished
An item that has been restored to working order by the eBay seller or a third party not approved by the manufacturer. This means the item has been inspected, cleaned, and repaired to full working order and is in excellent condition. This item may or may not be in original packaging. See the seller's listing for full details.
Like New (2)
This unit is in excellent condition and if there are any blemishes they will be minor.
Good (3)
This unit is in good cosmetic condition and may have minor scrapes or scratches since it has been handled.
Used
An item that has been used previously. The item may have some signs of cosmetic wear but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller's listing for full details and description of any imperfections.
Moderate (4)
This unit is in fair cosmetic condition and will show signs of use in the form of scrapes and scratches.