Q: How often are prices updated?
A: Due to market movement prices are updated a minimum of every ten minutes to ensure you have the most up-to-date pricing available on eBay. During extremely active markets the prices will be updated more frequently. While the prices are updated listings will remain live.
Q: Do you charge Sales Tax?
A: Bay Precious Metals is required to collect sales tax in Massachusetts for gold and silver transactions under $1,000 and all purchases of platinum, palladium, and rhodium. This tax rate can be seen when a buyer attempts to purchase item through eBay’s checkout flow.
Q: Is there a minimum order amount?
A: Bay Precious Metals accepts all size orders of any dollar amount.
Q: Can I change my order once it has been placed?
A: Once your order has been placed we immediately begin processing it and are unable to accept any changes. Please take your time and make sure you are ordering the exact items you want to purchase.
Q: Can I cancel my order?
A: Once your order is completed it cannot be cancelled. Please be certain of your order before finalizing.
Q: How long will it take to get my item?
A: Please allow 3-7 business days to receive orders.
Q: Where do you ship from?
A: Bridgewater, Massachusetts
Q: What are your normal business hours?
A: Normal business hours are Monday through Friday from 9am-5pm EST, with exception of major holidays.
Q: Do you offer international shipping?
A: Currently we do not offer international shipping.
Q: What countries do you ship to?
A: At this time Bay Precious Metals only ships within the continental United States.
Q: Do you ship to P.O. Boxes?
A: Bay Precious Metals does not ship to P.O. Boxes.
Q: What is the shipping cost?
A: Shipping is free.
Q: What are your shipping methods?
A: Orders of approximately $500 and below are shipped using USPS. All other orders are shipped through UPS. Each purchase is fully insured at no extra cost. Due to bulk of an order we may need to ship smaller orders UPS Ground. All UPS Ground packages require an adult signature.
Q: Has my order shipped?
A: eBay will notify you via email once your order has shipped. Typically we ship packages within one business day of payment.
Q: How do I track my package?
A: A tracking number will be provided to you after your package has been scanned by either USPS or UPS. At this time you will be able to find your tracking number in your order history on eBay which you can use to track you package online.
Q: Can I have my order delivered to an address other than the address on my PayPal account?
A: For your protection and ours, we only ship to the address associated with your PayPal account and requests to ship to a different address will not be honored.
Q: How do I pay for my purchase?
A: Payment will need to occur with PayPal using the immediate pay option on eBay. This means that payment will occur simultaneously when you move through eBay’s checkout.
Q: What is the return policy?
A: Due to the changing metal market Bay Precious Metals does not accept any returns.
Q: Why is the serial number on the coin I received different from the one in the picture?
A: The item pictured may be a stock image, therefore the serial number on the coin you receive may differ from the one shown in the picture.
Q: Do you leave feedback for your customers?
A: Absolutely! We will leave feedback for you once we receive payment.