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My item hasn't arrived. What shall I do?

For all UK deliveries, please allow up to 5 working days.
For all Europe/Worldwide services, please allow up to 10-12 working days.

If you still haven't received the package, please email us at info@aviamart.com or call us 07821911554Please note that we are not able to answer the calls at all times. So if you would like to talk to us and we are not available, simply leave us a message 
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If you are not willing to register with paypal we have alternative options for you.
Please contact us via ebay or email us at: info@aviamart.com


When my order will be dispatched?

Our aim is to ship all the orders as soon as possible.(Over 90% orders are sent within 24hrs window) In busy periods in may take up to 3 working days. Once the item has been dispatched you will receive a notification via email.

What shipping options I have?

Available Services in UK:

We offer a wide range of delivery options for you. 
For more detailed information, please look at the P&P section of specific product. 

What is pre-order item?

In the beginning of the month most of model manufacturers release the images of the prototype models which will be produced by the end of the month and will be available for sale. Pre-order service allows you to reserve the future model for yourself and it will be sent as soon as model arrives to our premises.

Do I need to pay for Pre-order model straight away?

Yes you do, and you can cancel your item at any time with no obligations.

I placed an order for pre-order item, but I have changed my mind. Can I cancel it?

Yes you can. If you placed an order and you would like to cancel it - we will do it free of charge for you. Please contact us by email.

I placed an order a while ago, but still it hasn't been delivered.

Please allow at least 7 working days. If it hasn't arrived feel free to contact us via ebay or email us at: info@aviamart.com


My items have been damaged in transit? What shall I do?

Please see our terms and conditions of returns.


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