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Shipping & Delivery

Delivery Address
Across International reserves the right to request written documentation confirming shipping address. For customers paying via Paypal, we will ship to your Paypal registered (confirmed) address as required by Paypal for sellers.

International Shipments
Across International will ship internationally. Shipping rates and fees may vary depending on the location and required delivery time. Please contact us at (888) 988-0899 or quotes@acrossinternational.com to receive an estimate for shipping cost and delivery time.

Note: Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

Damaged Shipments
If your shipment is clearly damaged during transit, refuse the package and have the driver document any and all damage to the package. Across International can not take responsibility for obviously damaged shipments that are accepted and signed for. For damaged, rejected shipments, Across International will file a claim with the carrier and ship a replacement once the damage inspection is complete. 

If there has been damage to your shipment that is not evident on the outside of the packaging, please contact us within 5 days of the arrival of your shipment for instructions. Please be prepared to provide photos of the inside and outside of the packaging and damaged items. To ensure prompt resolution, please keep the box, all packing materials and the damaged items for inspection by the carrier.

Sales Tax

Across International charges sales tax for orders to be delivered within the state of New Jersey. Recipients outside of New Jersey shall be solely responsible for all sales taxes or other taxes.

Warranties

Our products are warranted to be free from defects in materials or workmanship for one year from the date of purchase (original invoice date). Within this period, Across International will, at its sole options, replace any components that fail in normal use. Such replacement will be made at no charge to the customer for parts or shipping.

Note: This warranty does not cover failures due to abuse, misuse, accident, unauthorized alteration or repairs or consumable products such as (but not limited to) grinding media, quartz and alumina tubes, crucibles, heating elements, and thermocouples.
 
Some items have additional warranty available for purchase. Please contact us at (888) 988-0899 or info@acrossinternational.com for more information.


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