Bread Crumb Link
 Acer

Acer

 Maintained by:
 The Official Acer Recertified Store
FAQ

What if my order was damaged during shipment?
Please contact us for any issues with your order.

  • email: service@acerrecertified.com
  • phone: 1-844-433-8476

*Support is available Monday-Friday from 9AM-6PM ET. 

What payments types are accepted?
Payment is via PayPal only. This is the quickest and easiest way to pay.

How do I cancel an order?
Orders are sent almost immediately after payment is received, so it can sometimes be difficult to cancel. Please contact us and we will try to help.

Where do recertified products come from?
Recertified items are often customer returned or previously opened products that have been cleaned, and restored to a like new functional condition.

What is the return policy?
All items offer a 14-day return policy beginning on the item delivery date. All returns require prior authorization (RMA) and will be in accordance with Acer's Return Policy. Depending on the reason for return, the customer may be liable for return shipping charges. Please see our returns page for more information. 

What is included with a recertified desktop?
Keyboard, mouse, power cord, instruction manual and warranty documentation.

What is included with a recertified laptop?
Power cord, battery pack, instruction manual and warranty documentation.

Will the unit ship with recovery software (Windows OS disc)?
No. The OS on all devices comes pre-installed. Acer Windows machines ship with eRecovery Manager, which facilitates the creation of recovery media (CDs or DVDs) so the system may be restored in the event of unrecoverable issues. For more information about this process, please visit the links below:

http://panam.acer.com/acerpanam/desktop/0000/Acer/AspireE360/AspireE360faq67.shtml

http://us.acer.com/ac/en/US/content/support

Where can I get more information regarding the technical aspects of this system?
Please review the listing for the product you're interested in. We make every effort to provide complete product details in each listing. If you still have a question about a listing, you may contact us or utilize Acer's online support portal

What about shipping and handling?
Shipment of products is limited to physical addresses in the continental United States. We do not offer shipping to PO Boxes, APOs, or FPOs. All orders are shipped via UPS Ground Shipping unless customers specify expedited UPS service. Costs for shipping and handling vary from product to product. Each listing provides shipping and handling costs and service levels available. No other shipping options or destinations are available at this time.

What if my order was damaged during shipment?
Please contact us for any issues with your order.

Other questions? Use the contact information below:

  • email: service@acerrecertified.com
  • phone: 1-844-433-8476

*Support is available Monday-Friday from 9AM-6PM ET.