The Five Most Frequently Asked Questions:
Q. How big are the plants?
A. Dutch Auctions. In order to give you the most value for your money we try to keep the plants we ship under 8 inches high because the plants will grow rapidly to full size after you receive them. This affords you the greatest value for your money and keeps your shipping costs to a minimum. Sizes vary by variety and are usually indicated in the ad. In order to get your plants to you in a timely fashion we will in rare cases ship plants that are smaller than indicated. These plants are an exceptional value and will soon grow to the size indicated and beyond.
A. Individual Auctions. Usually much larger or extremely difficult-to-find plants. For questions on their size please see the individual auction.
Q. How long will it take to receive my plants?
A. Plants. Our goal is to ship plants within 10 – 17 days after we receive payment (or check clears.) 95% of shipments are within that time frame with over half being less than 10 days. (If your plants don’t arrive in this time period please email us if we haven’t emailed you first.)
A. Plant Supplies. Usually ship in less than 10 days. If it will be longer we’ll contact you.
Q. How can I know when they will arrive?
A. You will be emailed the day they are shipped. The email will contain a confirmation number with instructions for tracking and confirming at USPS.com.
Q. I emailed but you didn’t respond.
A. If you don’t receive a prompt answer, please check that our emails are not being blocked or deleted at your end. If you don’t receive a reply, 9 times out of 10 that’s why.
Q. What if I’m not pleased?
A. If you’ve read this far we’re pretty sure you’ll be pleased but sometimes we make mistakes, plants/weather don’t cooperate, or a package is damaged in transit. For whatever reason, if you are not pleased we ask that you contact us before leaving feedback. (Ebay® says to do this: [Feedback Instructions] “If you have a dispute, contact your trading partner to try and resolve the dispute before leaving feedback.)” We work very hard to ensure that you are 100% satisfied and that you have success with your plants.