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To contact us, please log into your eBay account or into your order and message us using eBay’s messaging system. If you signed in as a guest and cannot locate your sign in info to contact us, you may email us at: help@vivo-us.com If you are contacting us regarding an existing order, please include your order number or eBay User ID. We may then require you to contact us within eBay so we may assist you per eBay policy.


We try our best to answer all inquiries within 24 hours. We request your patience as sometimes it may take a little longer for us to reply after a weekend or holiday. We answer each email in the order it is received.