This policy is not applicable to "Out of stock - Backorder"
items - which are clearly denoted as such in an item's
With our hassle-free return policy, we want
your online shopping experience to be risk free. If you have any
questions or concerns regarding your order or our return policy, please
email or chat with us.
Please shop by measurements and not by official size to ensure a
proper fit! We provide detailed measurements below each item
description and a Size Chart to assist you. 95% of all returns come from customers
who don't measure before they buy.
If you are not completely satisfied with your
purchase for whatever reason, simply ship the
item back to our warehouse in Germany in its original, unused condition (including all
original package contents) for a full refund, less shipping costs.
All returns must be postmarked within 14 calendar days of the first delivery
attempt and, if returned from outside the
European Union (EU), must ship via air transportation. Ground returns from
outside the EU will be rejected!
We reserve the right to assess a 25%
service charge on items not returned
in their original packaging or
otherwise not in compliance with
Each shipment contains a courtesy card with a
link to request a Return Merchandize
Authorization (RMA) prior to shipping the item
back. Do NOT ship the
item before we agree to.
VANITY LOUNGE WILL NOT BE HELD
LIABLE FOR DAMAGED OR LOST RETURN
PACKAGES. ALL RETURNS ARE AT THE
BUYER'S EXPENSE & RISK. THE BUYER IS
RESPONSIBLE FOR INSURING ANY RETURN
In case you should receive a wrong
item, you are entitled to a full
refund including shipping costs plus the return
shipping charge of the most
economical air transportation method
or your actual shipping cost -
whichever is less.
With us you
can be sure you'll receive your
money back! As opposed to other
sellers we do not give store
credits. You'll receive prompt
Please allow up to 7 business days
from the day we receive your return
for your refund to be processed.
Once we receive, process and accept
your return, you will receive an
e-mail confirming your refund.
All refunds will be credited back
toward the exact method of payment
that was originally used to pay for
PayPal refunds show up in your
PayPal account immediately. If you
used a different payment method, it
may take longer for your refund to
show up on your statement(s).
Click here to request a Return Merchandise Authorization (RMA)