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Policies

Ultimate Sports and Nutrition Store Policy's

Thank you for visiting our store and for your interest in our high quality products. Due to the characteristics of the merchandise we offer; it is necessary for you, the buyer, to understand and agree to the following guidelines.

Ultimate Sports and Nutrition will in no way be responsible for the improper use of the merchandise purchased, and the customer is advised to exercise caution and take all necessary safety measures in use of all merchandise, including the use of safety and protective gear.

In order to assure proper installation of all bicycle components that we offer for sale, we highly recommend that your bicycle be taken to an independent professional bicycle repair shop to have the item installed.

We reserve the right to change or discontinue any product, prices, or other content listed on this site at any time. We apologize for any inconvenience this might cause.


Payments and Order Process

Paypal is our preferred payment method, as it is fast and secure. Orders paid by E cheque through PayPal will not be shipped until cleared funds reach our account, (This can take 7 to 10 working days).Sales Tax Charged to CO Addresses, we are required by State Law to collect 2.9% Sales Tax

All orders will be processed and shipped within one “business” day after payment is received. Most orders may ship the same day if payment is received prior to the shipping company pickup time.


Shipping

U.S. Orders and International orders will normally be shipped within 1 business day after payment is received (E-Checks via Pay-Pal are not considered "received" until Pay-Pal clearance which typically takes 4-6 business days).

We can expedite your shipping service if required, please contact us via e-mail to make special shipping arrangements.

U.S. Orders will be shipped via USPS First Class Mail or Priority Mail with delivery confirmation and shipping insurance or, by USPS Express Mail with delivery confirmation and insurance or UPS Insured Ground Delivery, when noted in an item listing.

International Orders will be shipped USPS Insured International First Class Mail or USPS Insured Priority Mail or USPS Insured International Express Mail as specified by the customer. We always recommend USPS International Priority or Express Mail which includes tracking information to your address.

Import duties, taxes, and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding - buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. Do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" US and International government regulations prohibit such behavior


Returns

If your product is damaged in shipping, please make note of the damage with the freight carrier when the product is delivered then contact us so we can initiate an insurance claim.
In the unlikely event that you receive an incorrect product, prior to returning the product please contact us for a Return Authorization number, we will Send you a prepaid Return Shipping label to return the item and ship the correct item immediately.

If for any reason you are unsatisfied with an item, and it is still brand new and in original packaging, you may return it within 14 days of receipt for credit or refund, excluding any shipping costs. The item and packaging must be in new resale condition with all original tags ATTACHED, including the condition of the original packaging, If the item has been installed it cannot be returned, garments that have been worn or washed and do not have the tags attached/or are not in original packaging may not be returned.

Please contact us prior to returning an item for a Return Authorization Number, By E-mail Only Fill out the return form that came with your shipment and enclose it in the package with your Return Authorization # printed on it.

Shoe boxes must be shipped inside another cardboard box to prevent damage to the original box. Do not affix shipping labels directly to the shoe box, we cannot accept shoe returns if the shoe box is damaged.

Saddles that have been mounted cannot be returned.

Please ensure that all items are returned in packaging similar to which they were delivered in. Items delivered in boxes may not be returned in envelopes. If the proper return procedure is not followed, the package will not be accepted and will be returned. Do not ship small items in a standard envelope, the item will be lost or destroyed during the USPS sorting process.

For your own protection we suggest you ship your item with a postal carrier service that provides tracking and insurance. We cannot be responsible for items that do not arrive at our facility. Postage is non-refundable

We are currently unable to accommodate exchanges. If you need a different item, color, or size, please place a new order and follow the directions for returning unwanted items for a refund.


Cancelled Orders

*** CANCELLATION REQUESTS:

Once you have committed to purchase an item by pressing the buy it now button and payment is complete orders cannot be cancelled. You may return the item, Please see our return policy.
Once you have committed to purchase an item by pressing the buy it now button and payment is incomplete orders will not be cancelled and an unpaid item case will be opened with ebay.


Warranty

Warranty varies by manufacturer. Any warranty information will be included in product package. Ultimate Sports and Nutrition will extend to its customers the manufacturer’s warranty on new products purchased, but otherwise makes no warranty implied or expressed, as to the fitness or merchantability for any particular purpose of the merchandise in this store.

If an item is found to be defective upon arrival and the item is covered under a manufacturer warranty, the buyer should first contact the manufacturer for an exchange. Ultimate Sports and Nutrition will assist the buyer as needed until the issue is resolved as reasonably possible. Otherwise, the item can either be exchanged or refunded for a full refund (excluding any shipping costs). The item(s) must be in the original condition and packaging as was shipped by Ultimate Sports and Nutrition. The buyer is responsible for all shipment charges on returned items unless the wrong item was shipped by Ultimate Sports and Nutrition.

No item shall be returned to Ultimate Sports and Nutrition without prior arrangements, a Return Authorization (RMA) number will be issued for all items returned (We will not accept a package without a return authorization number fixed to the outside of the package!!)


Feedback

Ultimate Sports and Nutrition will leave positive feedback for a customer after positive feedback is left for Ultimate Sports and Nutrition. We wait to leave feedback for our customers to ensure that each customer is completely satisfied with their shopping experience with us.

In cases where winning bidders fail to pay for their items, Ultimate Sports and Nutrition will initiate eBay's "Non-Paying Bidder" process.

By purchasing from Ultimate Sports and Nutrition you acknowledge and agree that you:
1) Are not in violation of any law or code set forth in the locality in which you reside.
2) Are at least 18 years of age.
3) Understand that Ultimate Sports and Nutrition is not responsible for any misuse of items purchased from Ultimate Sports and Nutrition and further understand that all items should only be used for its intended purpose.
4) In no event shall you hold Ultimate Sports and Nutrition or its suppliers liable for any special, direct, indirect, incidental or consequential damages arising out of or in connection with the products purchased on eBay.
5) Will take your bicycle to an independent professional bicycle repair shop to have the item(s) installed.
6) Have read the above information and agree to the terms set forth on Ultimate Sports and Nutrition’s eBay store polices page.
Please do not hesitate to e-mail us with any questions regarding products or shipping options. Email is the most effective way to contact us.

Ultimate Sports and Nutrition
2505 E. Main St.
Trinidad CO 81082
(719) 680-4934

Thank you for doing business with Ultimate Sports and Nutrition!


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