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USPS Frequently Asked Questions
Stamps & Products

What are Forever Stamps?
The USPS introduced the forever stamp in 2007. A Forever Stamp costs the same as a standard First-Class definitive stamp; however, it may be used forever as First-Class postage on standard envelopes weighing one ounce or less. So, if you buy a Forever Stamp for 49 cents, and two years later the price of first-class stamps rises to 55 cents, the Forever Stamp can still be used to mail a letter. The customer would not need to purchase an additional 3 cents in postage. Starting in 2011, all commemorative stamps are Forever Stamps. This provides more convenience to customers, especially during the time when postage prices change. Some examples of what Forever Stamps look like are as follows:

What is a commemorative stamp?
Each year, the USPS issues First-Class, Forever Stamps to commemorate or celebrate persons, anniversaries, and things. For example, the USPS's 2012 commemorative stamps featured weathervanes, celebrated the centennial of New Mexico statehood, and honored the African American publisher John H. Johnson (1918-2005). Typically, each commemorative stamp has a limited production run and is sold for only one year. Though usable as postage, commemorative stamps often are held by collectors and sold privately at auctions and on the Internet.

What is a definitive stamp?
A definitive stamp (e.g., U.S. flag stamp) is issued year after year, and the quantity produced is not capped. These stamps come in a wide range of denominations (e.g., 2 cents, $5.00) and carry a substantial range of images, including animals (e.g., birds); famous persons (e.g., Presidents George Washington and Andrew Jackson); esteemed household items (e.g., Tiffany lamp); and revered national objects (e.g., the Liberty Bell)

Email Confirmation

Will I receive an email notification when I place my order?
You will receive an email confirmation after your order has been placed. Once your PayPal account has been charged you will receive a PayPal notification. When your order leaves our facility, you will receive a shipment confirmation email notifying the order is on its way. This email will tell you when your package was mailed from Kansas City, Missouri, and the package tracking number.

Order Shipments and Associated Handling Fees
Where is my order shipping from? All orders are shipped from Kansas City, Missouri via USPS Priority Mail service.

How is my order shipped and how long before I get it?
  • Orders up to $250 will be shipped USPS Priority Mail with package tracking
  • Orders over $250 will be shipped USPS Priority Mail with Signature Confirmation.
  • In total, you can typically expect your order to arrive at your shipping address 4 - 5 business days from the date you place your order.
    • Order processing for order shipment at USPS takes place Monday through Friday, excluding Postal Holidays (see Postal Holidays section below for complete listing).
  • Orders may be shipped to all 50 non-contiguous United States including Post Office boxes, US Territories, APO / FPO / DPO addresses, and foreign addresses (international orders).
  • Some countries may require Registered Mail™ check with local Postal authorities or by calling 1-800-ASK USPS. You can also email us by "clicking here" and a Customer Service representative will contact you via email within one (1) to three (3) business days.
What are the shipping fees I will pay?
  • All stamp and philatelic product orders are charged a handling fee of $1.30 for orders up to $50.00 and $1.80 for orders $50.01 and greater.
  • An additional $5.25 will be added to the handling fees for an international order to be mailed to a foreign address (an address outside the United States or its territories).
Why does USPS charge a handling fee?
  • A handling fee is charged to cover the cost of materials and transportation for orders filled through Stamp Fulfillment Services in Kansas City, Missouri.
International Orders

Do we accept International orders?
Yes, we do accept International orders. There will be an additional $5.25 added to the handling fees for an order mailed to a foreign address (an address outside the United States or its territories). Some countries may require Registered Mail™, check with local Postal authorities or by calling 1-800-ASK USPS.

Non-Receipt of Order

Who do I contact if I don't receive my order?
  • If you have not received your order, please call 1-800-STAMP-24 (1-800-782-6724) for order tracking and assistance. Or, you can also email us by "clicking here" and a Customer Service representative will contact you via email within one (1) to three (3) business days.
  • Be sure to include the following information:
    • Customer Number / ID
    • Full ordering name
    • PayPal account information
    • Amount of the order
    • Date your order was placed
    • Shipping information (if different from the billing information)
    • Order number (if available)
  • Customer Service representatives are available as follows:
         Monday thru Friday 8:00 am to 8:30 pm ET
         Saturday 8:00 am to 6:00 pm ET
         Sundays Closed
         Holidays Closed
    See Postal Holidays section below for a complete listing of Holidays
  • You can also reach us by mail at:
         eBay Customer Exchanges
         Stamp Fulfillment Services
         PO Box 219424
         Kansas City, MO 64121- 9424
Exchanges/Returns

How do I exchange an item?
  • We strive to deliver stamps of the highest quality. However, if you receive a damaged or flawed item, it may be returned for an exchange.
  • Please complete the merchandise return form located at the bottom portion of your pack slip within 30 days of order receipt. Be sure to include a copy of your entire exchange / order form / pack slip with the return shipment.
  • Use the Business Reply Label at the bottom portion of your pack slip to label your return package and drop it in the nearest mailbox, no additional postage is necessary unless mailed from outside the United States.
  • You must return the complete product for exchanges.
  • Mail your product to the address below for Exchanges
         eBay Customer Exchanges
         Stamp Fulfillment Services
         PO Box 219424
         Kansas City, MO 64121- 9424
  • For questions or assistance with Exchanges, please call 1-800-STAMP-24 (1-800-782-6724). you can also email us by "clicking here" and a Customer Service representative will contact you via email within one (1) to three (3) business days.
  • Be sure to include the following information:
    • Customer Number / ID
    • Full ordering name
    • PayPal account information
    • Amount of the order
    • Date your order was placed
    • Shipping information (if different from the billing information)
    • Order number (if available)
  • Customer Service representatives are available as follows:
         Monday thru Friday 8:00 am to 8:30 pm ET
         Saturday 8:00 am to 6:00 pm ET
         Sundays Closed
         Holidays Closed
    See Postal Holidays section below for a complete listing of Holidays
What is your refund policy?
USPS standard business policy states "No refunds," but your purchase is covered by eBay Buyer Protection.

Payment

What type of payment do you accept?
  • The USPS store on eBay accepts PayPal payments during checkout. Immediate payment is required for all transactions, meaning all items will be paid for at the time of checkout before the sale is finalized.
  • USPS is not required to charge sales taxes for online orders on stamps or products.
  • If you should have questions about your PayPal payment for an order, please contact Customer Service by "clicking here" or by calling 1-800-STAMP-24 (1-800-782-6724).
Contact Us

Who do I contact if I have a question?
  • Feel free to contact us at 1-800-STAMP-24 (1-800-782-6724) – or, you can email us by "clicking here" and a Customer Service representative will contact you via email within one (1) to three (3) business days.
  • Be sure to include the following information:
    • Customer Number / ID
    • Full ordering name
    • PayPal account information
    • Amount of the order
    • Date your order was placed
    • Shipping information (if different from the billing information)
    • Order number (if available)
Postal Holidays

What are the Holidays you observe?
The United States Postal Service observes the following holidays:
  • New Year's Day
  • Martin Luther King, Jr. Birthday
  • Washington's Birthday (Presidents' Day)
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans' Day
  • Thanksgiving Day
  • Christmas Day
About Us

Who are you? Who is this seller?
This storefront is operated by the United States Postal Service. A self-supporting government enterprise, the U.S. Postal Service is the only delivery service that reaches every address in the nation: 152 million residences, businesses and Post Office Boxes. The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations. With more than 31,000 retail locations and the most frequently visited website in the federal government, USPS.com, the Postal Service has annual revenue of more than $65 billion and delivers nearly 40 percent of the world's mail. If it were a private-sector company, the U.S. Postal Service would rank 42nd in the 2012 Fortune 500. The Postal Service has been named the Most Trusted Government Agency for seven years and the fourth Most Trusted Business in the nation by the Ponemon Institute.

Privacy Policy

What is the United States Postal Service's Privacy Policy?
For over two centuries, the Postal Service™ has valued your privacy, and built a brand that customers trust.
For additional information on the USPS full Privacy Policy please "click here."