|
Payment methods |
We
accept Paypal from USA, Canada, UK and Australia only. ALL International
shipments are subject to tax & duty & brokerage. We do not accept eBay
orders from accounts not registered in or shipping to the US, Canada, UK
or Australia. All orders shipping to NY addresses are subject to an
8.875% sales tax. |
|
Store ship-to locations |
United
States, Canada, United Kingdom, and Australia
No other international bidding allowed. |
|
Shipping & Handling |
Buyer
pays stated shipping and handling charges. |
|
Sales
Tax |
8.875%
for orders shipped to New York only.
|
|
Customer service & return policy |
Returns
within 7 days on damaged goods only, with original packing and blank
warranty cards. You must call 866-935-eBay for a Return Authorization
Number. Canadian customer are responsible for all taxes, duties, and
brokerage fees. |
FAQ
1. Do you ship
overseas?
Yes. In addition
to servicing the United States, Tri-State1 currently accepts eBay orders from
Canada, U.K., and Australia. Order shipping to the U.K. and Australia must be
paid for via Paypal.
2. Do you ship to APO/FPO's?
Yes. We gladly
ship to all APO & FPO address.
3. What are the
shipping charges and fees?
Shipping charges and
insurance within the US are clearly specified on the item page. In most
circumstances, shipping to Canada, U.K. and Australia are also posted on the
item page, but in the event that they are not, please email us for a shipping
quote.
4. How long does it
take to get the product to US/Canada?
Every eBay order is processed
within 1 business day and are normally shipped one business after that. Expected
delivery date will vary from location to location. Orders shipping outside the
United States should expect a longer in-transit time.
5. What accessories
and warranty are included with your products?
In most cases - unless
otherwise specified - all items come accompanied with a warranty and come
equipped with all the MFR included accessories. If a listing is unclear, please
email us and we will be happy to provide you with clarification.
6. Is the item new or
an opened box?
All our products are brand
new unless otherwise specified. If a listing is unclear, please email us
and we will be happy to provide you with clarification.
7. Why did you not
leave feedback?
Please understand that with
so many eBay customers it is nearly impossible to manually leave a feedback for
each customer. eBay currently recommends it's large sellers to automate this
feedback process by using their feedback tool under Selling Manager.
8.
What is your return policy?
We will honor a 7 day
exchange policy on all defective merchandise. All returns are for exchange only.
If it is after the 7 day period, or if the item is not defective, but you would
like to return it anyway, please email us for any specific charges you may
incur.
9.
Do you accept paypal?
Absolutely! We
accept Paypal for eBay transactions, and as long as the payment is made via eBay
checkout, we will accept payments from all our accepted shipping locations.
10. Can I pick up the
winning auction from your New York City store?
While we do not recommend
picking up items from our store, we can arrange for a pickup on many items in
our eBay store. All items will have to be shipped to our store, and so full
shipping & handling as well as New York City Sales Tax must be paid
regardless.Winning bidder must call our store at 1-212-633-6099 prior to picking
up item to make proper arrangements. No item can be picked up without calling
first.
Our store is located at:
338 8th Avenue
New York
N.Y. 10011
212-633-6099
Please print your winning
bid and bring a copy with you.
11. How do I contact
Customer Service for defective items & all other service issues?
Please email us
via the "contact seller" link within eBay or call us
toll-free at 1-866-935-eBay.
12. Where is
my order/ How do I get my tracking number?
Tracking number are
normally emailed at the close of the business day that the item shipped. If 2
days has passed and you did not receive a tracking number please email us
via the "contact seller" link within eBay, and we
will be happy to assist you.
13. What are
your business hours?
Our business hours are
as follows:
Sunday: Closed
Monday-Thursday: 9:30 am -5:30 pm EST
Friday: 9:30 am-2:00pm EST
Saturday: Closed
If you have any other questions or comments please email us
via the "contact seller" link within eBay, and we
will be happy to assist you.
Tri-State1
) 
