RETURN AUTHORIZATION NUMBERS/PROCEDURE
Trains on Tracks LLC. will accept returns on all products in NEW condition
within 5 days of the delivery date, minus original shipping and handling fees,
return shipping, and a 15% restocking fee.
All exchanged and returned merchandise must be in
original factory condition, including all packaging materials, inserts and
manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the
package. We will charge you for replacement of damaged, altered missing,
written-on or taped-on contents or cartons. We reserve the right to refuse any
Please pack the products into their original box
with plenty of packing material and place the original box in a shipping box and
tape securely, and mark with the return address provided to you from our
customer service representative. Make sure to ship your product back insured and
with tracking. We are not responsible if your package is lost in transit.
Please allow approximately 3 business days for
your return to be processed once it has arrived at our warehouse.
No goods will be accepted for exchange or return
Please note that Warranty Extensions that have
not been filled-out (or completed on-line or via telephone) are returnable only
when we accept the original merchandise for return.
DAMAGED & SHORT SHIPMENTS
For your protection, Trains on Tracks LLC. purchases excess value coverage from
the various Interstate Common Carriers that we employ to ensure that the
merchandise you ordered arrives undamaged. The charge for this coverage is
INCLUDED in the delivery charge that we quote. In the unlikely event that your
shipment arrives with physical damage or shortage:
Advise the carrier’s representative that there is
physical damage (or a shortage) and note the damage (or shortage) on the airbill
(all damage/shortage must be stated on the airbill, no damage/shortage claims
are accepted AFTER the delivery has been made).Thank you Trains on Tracks LLC.
Do NOT sign the airbill stating that the merchandise was received in “Good
Please retain all shipping materials
Please notify our Customer Service Department as soon as possible at
A representative of the Interstate Common Carrier will contact you to make
arrangements for viewing and assessing the damages
In most cases, damaged merchandise is repaired locally.
DEAD ON ARRIVAL
Sometimes, a product may arrive in non-working condition. We will work with you
to get these items repaired or replaced promptly. In the unlikely event you
receive a product DOA, contact us at as soon as possible. We will
then help you with getting the product repaired or replaced through the
manufacturers warranty procedure. Defective products must be addressed though
the manufacturer's warranty process. All products returned to us are subject to
our return policy, seen above.
76 RT 101A Amherst NH 03031