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General Interest
  

ToolUp eBay Store Information

Toolup is in the Internet Retailer Top 500 and in 2007 was named the 12th fastest growing internet retailer among the Top 500. This prestigious accomplishment is because of you, our customer. Satisfying you is our #1 concern. Toolup was founded in 1999, and has been in the business of satisfying customers ever since. We service your orders from our own warehouses. With over 30 years of experience in the industry, we know you need your order and you need it now. Order Processing is Monday-Friday. Most orders ship within 24 hours of placement, you can feel confident that Toolup will have the tools and supplies to get the job done.

Shipping Policies

Continental US Only

Toolup only ships to the continental US only. We do not offer shipping to Alaska, Hawaii, Puerto Rico, or to other countries on EBay.

Standard Shipping

Toolup uses FedEx to ship most of it's products to you, our valued customers. Packages under 140lbs and that meet certain size requirements will be shipped via FedEx.  Toolup ships to the 48 contiguous Untied States ONLY. Any claims regarding your shipment must be filed with Toolup within 3 business days of delivery. Claims filed after that time may not be honored.
Should your items arrive damaged - it is important that you refuse the shipment and indicate to the driver that the shipment is damaged.

Truck Deliveries and Large/Bulky items

Toolup stocks many industrial and commercial grade tools and accessories. Some of these items are large, heavy and/or bulky. Items such as Storage Boxes, Generators, etc..) These items may not be able to be shipped via regular ground methods such as Fedex and will require a Freight or Truck delivery. All Free freight promotions only apply to items that can be shipped via FedEx Ground and not Freight or LTL methods.

Truck Line - Commercial/Business Addresses

When shipping to a business please choose whether you need a liftgate or not. Without lift gate service, you will be responsible for removing/off loading your products from the truck. The Truck driver is not responsible for removing the product from the truck. If your site has a forklift or loading dock, you may wish to choose this option. If your delivery location is actually a residential address, you will be responsible for additional charges that may be charged by the freight carrier.

Truck Line - Residential Addresses:

Truck carries charge additional fees for delivering to residential addresses. This is in part due to the necessity of loading shipments to smaller trucks that are better able to navigate residential locations. While your specific driveway may have plenty of room to navigate, roads around you that are necessary to use to get to you may require this extra handling. Delivery is to the base of your driveway or off of the trucks liftgate. The customer is responsible for moving the product from that point. Toolup is not responsible for delivery if the product cannot be unloaded from the truck. Toolup cannot be responsible for refunds of this freight, and the customer will be responsible for any fees necessary for a 2nd delivery attempt.

Privacy Policy

Toolup does not share any customer data or information outside of the company except where necessary to ship product to you, and to complete credit card confidential information like your credit card, is deleted from our systems once your transaction with us is complete.
Email addresses are protected and not shared with any outside agency. We occasionally do send out email campaigns to our customers in order to notify you of special sales and promotions that we are running.

Return Policy

We accept returns up to 30 days after you receive your order. Your order must be in good condition, and be in the original packaging. There may be restocking fees for items not in brand new condition.

When you receive your shipment, please inspect the packaging carefully, and note with the delivery driver any damage to the packaging at the time. If possible, take pictures and send them to us - and we will assist you in replacing your order. It is important to note, that you must notify us within 3 business days of damage from delivery.

Customer is responsible for return freight.

Of course, customer satisfaction is always our goal - so don't hesitate to call us.

Payment Policy

Paypal is the preferred method of Payment. Toolup gladly accepts Credit Card payment only through Paypal. Toolup does not accept any other forms of payment.