Are your items for sale in stock? When will they ship?
Every item is in stock at our warehouse and ships the next business day. The only exception is a “preorder” (an
advance purchase for a title not yet released), which is clearly noted in the listing title as “PREORDER” along with the
release date, and will ship on the release date.
How can I determine the status of my order?
We will email you at the end of the day that your order ships, confirming the shipment contents, mail class, and
address. We provide free delivery confirmation tracking with every USA order.
What if my order is lost or damaged in transit?
We personally guarantee the safe arrival of your shipment. If your item is lost, damaged, or defective, we will
replace it at our expense. Please see our feedback for assurance.
From where do you ship?
Every item ships from our Pennsylvania warehouse.
To where do you ship?
We ship within the USA and to Canada. We ship to APO / FPOs, Alaska, Hawaii, Puerto Rico and all US territories for
the USA shipping cost, but delivery will take longer. Delivery confirmation is not available for APO / FPOs.
Can you ship to a special address for me?
If you need your item shipped to a special address that is not your eBay address, please contact us and we will
happily accommodate you.
How long will it take for my order to be delivered? (United States)
Every item is in stock at our warehouse and ships the next business day. For economy shipping, delivery times depend upon
the distance from our Pennsylvania warehouse. Delivery times to the eastern USA are usually one week or less; central USA
may take longer than one week, and delivery times to the west coast may take up to two weeks.
Delivery will take longer for APO / FPOs, Alaska, Hawaii, Puerto Rico and US territories.
If you have any issues with the delivery of your package, please contact us, because we guarantee every item 100%.
How long will it take for my order to be delivered? (Canada)
Every item is in stock at our warehouse and ships the next business day. Delivery times are two weeks on average.
Can you mark my item as a gift on the customs form or indicate a value less than the purchase price? (Canada)
I am sorry, but for shipments to Canada we are required by law and eBay rules to attach a customs form specifying the
full purchase price.
Will a fee be collected upon delivery? (Canada)
Import duties, taxes, and charges are not included, and are the buyer's responsibility. Depending upon the value of
your purchase, government fees may be collected upon delivery.