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 TheSiliconValley

TheSiliconValley

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  • Return Policy

TheSiliconValley Return Policy

You may return items you purchased from thesiliconvalley before 30 days of the purchase date. If the requirements are met, we are able to send a full refund for the original purchase amount, minus buyer’s shipping cost and restocking fees if necessary.

Restocking Fee or Disposal Fee may apply to improperly prepared returns.
Depending on the condition of the item after return, there may be a restocking or disposal fee.
25% Restocking Fee
Item is in new and unused condition.  However, the item has not been properly repackaged and requires repackaging by thesiliconvalley.
Item is in new and unused condition.  However, the original packaging has been damaged and requires new packaging to be used to repackage the item.
50% Disposal Fee

Item is in new and unused condition.  However, the item has been damaged during the return route.  Please ensure the package is packaged properly before sending it back.

Shipping Issues:

Items that were damaged during transit are eligible for a replacement. Please contact us promptly and we will see if the item is available for a replacement. If not, we can provide a full refund of the original purchase amount.

If you received the incorrect item because it did not match the order you placed, please contact us so we can confirm your order. If we determine that your order was not misplaced, we can ship you the correct item.
Condition Related Returns:

The condition of our items are described with care. If you received your item in a condition that was not described in our listing, please let us know promptly (before 3 full days of purchase). We will do our best to find a solution for you. If you contact us late, but still want to return it, you can pay the shipping fee and send the item(s) back, and we will send you a full refund. (We do not cover shipping)

The refund may be reduced if the item is not in the same condition as it was when it was received. Items that were originally New, but then used, can be returned for a partial refund. After we inspect the item, we will determine the refund amount and send you a notification before you receive it.

Defective Item:

~Before 30 days of purchase, we can send the customer a replacement (at no extra cost) if the item is defective.

~ Selected items are to replaced by the manufacturer; please contact the respective manufacturer for warranty information.

Item(s) that are non-returnable:

~ Software/CD

~ Used screen protector ~ All Bluetooth headsets, corded headsets and earphone. These are hygienic specific item, and the manufacturers no longer restock them due to sanitary issues. We will accept return if the items are originally in bulk-packaging.

Replacement:

Replacements will be shipped 1-3 business days after we notify you.

Refund:

Refund will be given in the same form of payment originally used for purchase within 5 to 7 business days of the return package.

1 Year Warranty Risk Free:

We stand behind every item that we sell and will do everything possible to assure that you're satisfied.

Return in 3 Easy Steps

1. Obtain RMA # from Thesiliconvalley

2. Send back the return to Thesiliconvalley

3. Receive refund or replacement from Thesiliconvalley

Step 1: Obtain RMA #

Please email ebay@thesiliconvalley.net   (or use eBay Contact Seller under order details). Please provide details as below:

Item #:

Order number or Buyer ID:

Reason of return:

Preferred action: Refund / Replacement/ Exchange to other item

We will reply and provide RMA # to you. Please allow 24-36 hours to expect the reply. If you do not receive our email within 2 business days, please check your junk mail/spam mail folder.

STEP 2: Send back the return:

Contact customer service and we will provide you the return address.

Package your return item and include the order number somewhere in the parcel.

Ship it to the address provided and allow us time to receive and inspect it.

STEP 3: Receive refund or replacement

Still Have Questions? Contact Customer Service

For questions regarding products, order delivery, or returns, please contact Thesiliconvalley Customer Service via eBay directly:

Thesiliconvalley Customer Service Team