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  • Returns
The STRATosphere is in it's 15th year of business. With 295,000+ and counting feedback ratings, our reputation means everything. We are also proud to have a grade A+ standing & 98% customer review rating with the Better Business Bureau. Rest assured we stand 100% behind every single item we sell to you. If you need to return an item for any reason whatsoever follow this incredibly simple 2 step procedure to receive the fastest refund possible:

1) Repackage the part securely and include the eBay item #, your eBay user ID and the reason for return inside the package.

2) Return the package to:

The STRATosphere
Returns Dept.
112 Crawley Falls Rd.
Brentwood, NH 03833

That's it! You get hassle free returns here at The STRATosphere. Why? We want you to come back in the future for all of your guitar parts needs.

If you have any questions/concerns or would simply like to send us a message via eBay about the return please choose the "contact seller" option and reference the eBay item #. Please do not open a dispute as it will only slow down/complicate your refund.

Upon receipt of your package you will receive a refund- satisfaction guaranteed. Thank you so much for your business, we have you covered every single time!

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