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The Paper Bag Princess - Policies

Policies and Company Overview


Just a Little About The Paper Bag Princess:

Extraordinary vintage collection and home of fashion visionary Elizabeth Mason who is “the secret weapon” behind the seams of Hollywood’s hottest A-List Celebrities. Mason’s reign on the red carpet as the ”Star and Style Shaper” who’s courted by International Fashion Designers for their design inspiration, as well as major Star Stylists. Her line of chic contemporary couture has captivated the fashion world and garnered rave reviews on a global level. What’s HOT now? “There is Fashion and there is Elizabeth Mason” Her celebrity following is the who’s who of Hollywood, such as Jennifer Aniston, Renee Zelwegger, Jennifer Aniston, Julia Roberts, Ayelet Zurer and the Olsen Twins. Vintage couture collections date back to the 1920’s; including Baleniciaga, Valentino, Dior, Ceil Chapman Adriane, Irene, Pucci and so more. ”
Christie Craig, Freelance Writer, Beverly Hills

Elizabeth Mason traveled the globe in the late 1980s as a young model, actress, writer, and theatrical producer. Originally from Toronto, Mason now calls Los Angeles her home. While spending many years traveling the world working as a model and actress, she devoted her leisure time pursuing her passion for collecting vintage clothing and in the spring of 1995 opened her first vintage couture boutique, The Paper Bag Princess in West Hollywood, California. This unique Mecca for vintage designer fashion celebrated a client list of Hollywood’s who’s who, international fashion designers, and fashionestas worldwide, from Julia Roberts to Donatella Versace.

Later that same summer Mason release her first book, The Rag Street Journal a comprehensive guide to the best non-profit thrift shops throughout North America, published by Henry Holt, New York. The Rag Street Journal received tremendous attention from the vintage and fashion worlds alike, and Mason was featured on the Ophra Winfrey Show, as well as numerous other national style network programs. She followed the success of her first book with Valuable Vintage, The Insiders Guide to Pricing and Collecting Important Vintage Fashions, Random House, New York 2002.

That same year in 2002, Mason opened her second boutique in her hometown of Toronto, and after ten tremendously successful years in West Hollywood, she moved her flagship boutique the spring of 2005 to a beautiful new location in Beverly Hills followed by a launch of her own woman’s contemporary, evening wear collection, Elizabeth Mason Couture.

Mason’s decision to launch her own couture collection came to her heart after years of working with many of the world’s top fashion designers who had come to rely on her discerning eye season after season, for unique design inspiration from her vast vintage collections. The collection was grounded in her client’s demands as they requested she create something special for them in their size, but with the glamorous and sexy flair synonymous with her important vintage couture collection.

It is no secret that Mason finds her design inspirations in the gorgeous vintage gowns that she chooses for her numerous celebrity luminaries to wear for their red carpet appearances, as well as from her personal vast archives of significant vintage couture from the late 1930s through the early 1970s.

On October 14th, 2009 Mason launched her couture collection, as well as an exclusive Vintage Couture department in the prestigious designer salon at THE ROOM at The BAY in Toronto, Canada.

“On December 31, 2010 a decision was made based on a multitude of ongoing issues to close the Toronto Boutique and refocus on the Flagship location in
Beverly Hills as well as the Contemporary Collection, Elizabeth Mason Couture.”

Mason is also a certified appraiser, and is considered to be one the world most knowledgeable authorities in vintage and contemporary clothing, antique textiles and accoutrements and works extensively as an expert witness at trial. She lectures frequently on the subject of vintage fashion at NYU and UCLA, as well as various other fashion organizations and women’s entrepreneurial group across North America, and has appeared on the Today’s Show with Katie Curic to discuss vintage fashions at the 2006 Oscar Awards, as well as a special on vintage clothing collecting with Jane Pauly. She is presently hosts an exciting new podcast site, where she investigates and reviews all the latest trends and happening in the vintage couture industry worldwide.

What can you expect to find at The Princess?
All of the boutique’s merchandise is chosen carefully by Mason to insure its pristine condition, design integrity and rarity, as well as the items ability to transcend contemporary designs seamlessly. The Paper Bag Princess also offers beautiful pre-selected Contemporary Collectible Clothing and accessories from today’s fashion designers such as Alaia, Yves St. Laurent, Gucci, Prada, Dolce and Gabbana, Balenciaga, Valentino, Rick Owens, Chanel, Courregé Dior, Galliano, Hermé Jill Sander, Manolo Blahnik, Jimmy Choo, and Brian Atwood to mention only a few, as well as exquisite vintage couture pieces from important design houses such as Chanel, Dior, Charles James, Vionet, Fortuny, Adrian, Helen Rose, Irene, Howard Greer, Ceil Chapman, Galanos, Trigere, Beene, and Kamali, with a focus on primarily the 1930s to the early 1990s.

The Paper Bag Princess, Inc. Corporate Policy, Terms and Conditions of our Online Sales

Please read our corporate policy, terms and conditions of sale thoroughly prior to placing your online order. Should you have any questions or concerns feel free to e-mail our online customer service office or contact us directly at 310.385-9036 and speak with one of our associates who will be delighted to answer any of your questions and enhance your online shopping experience with The Paper Bag Princess.

Privacy Statement

The Paper Bag Princess, Inc. enforces a strict confidentiality and operates under the highest code of business ethics. We do not sell or exchange any of our customer’s private information with any outside organizations.


It is The Paper Bag Princess, Inc. sincerest intentions to accurately describe an item at all times, and offer only the finest preselected authentic merchandise. Returns MAY be accepted under certain terms and conditions as set forth herein: If a designer item is found not be AUTHENTIC, or significantly NOT to be in the condition as described in the listing including descriptive photographs, or the size as set forth in its description is grossly incorrect, the item may be returned for a full refund, or store credit. That being said, any issue regarding Authenticity, Condition, or incorrect Size must be discussed fully prior to any refund being issued. Any claim that an item is assumed to not be AUTHENTIC, it is the Buyer's responsibility to Authenticate the item and provide PROOF by way of a legal document fro a certified appraiser that the item is found to not be authentic as described. All items listed in an 'AS IS CONDITION' are final sales, with no refund. In the case of flaws which may have been overlooked, the buyer MUST submit photographs to us by either email or hard copies, indicating the presumed flaws which were NOT previously described in the listing.  Any issue regarding color, buyer’s remorse, fit, or use of an item will NOT be considered acceptable grounds for a any refund under any condition. Please ask all pertinent questions regarding Authenticity, condition, size, color, provenance, age, use or purpose prior to bidding. No refunds will be granted unless both parties have mutually agreed upon all aspects of the terms in advance of any and all return for refund. This means; all images must be submitted by email or hard copies by the buyer indicating flaws which were overlooked by the seller.  Seller must agree to the images and issue  a document accepting the return. All returns are EXCLUDING ALL SHIPPING AND INSURANCE CHARGES.  The buyer must contact our customer service office within 24 hours of receipt of the item, and the item must be returned and received to The Paper Bag Princess, Inc. within three (3) business days, accepting government holidays.

No item under any circumstances will be accepted for return without prior approval of The Paper Bag Princess and without the issuing of a ‘Refund Document’ signed by a refund officer of The Paper Bag Princess. Email:

Refunds will NOT be granted on any intimate apparel.


The definition of condition is understood under The Paper Bag Princess, Inc. Corporate Policy, Terms and Conditions of Online Sales as described, either “excellent”, in “like-new” condition, or as specified in the item’s description. We list the size as indicated on the actual item, which may vary by the country of origin. Returns based on discrepancy of “condition” or “size” must be mutually agreed upon by both The Paper Bag Princess, Inc. and the purchaser prior to the issuing of a refund, once all other terms are met.

Note: There will be a 20% restocking service fee for all returns.


In an effort to safeguard credit cardholders all items purchased with a major credit card will be shipped only to the address verified as the cardholder’s current billing address, unless pre-authorized by the cardholder’s issuing bank in advance of billing and shipping. No exceptions to this will be granted.

Orders are processed and shipped within one to three (3) business days from the date of transaction.

All items must be shipped back to The Paper Bag Princess, Inc. at the purchaser’s expense via REGISTERED delivery service.

All items must be received by The Paper Bag Princess, Inc. in the exact condition it was shipped in order for the purchaser to be ensured a full refund. When returning an item for refund under the afore mentioned conditions, the purchaser should use the same or comparable shipping container.

All items once shipped to the purchaser are the sole responsibility of the purchaser and therefore it is advisable that the purchaser requests in advance of the shipping, full insurance coverage for the TOTAL value of the item from their selected shipping company at the time of purchase. Any damages incurred during the shipping process will be the sole responsibility of the purchaser and it will be up to the purchaser to address the issue of any damages to the item that occurred during shipping with their selected shipper. The purchaser will hold The Paper Bag Princess, Inc. blameless in the event that an item is damaged during shipping.

The Paper Bag Princess, Inc. will uses the highest quality packing materials when shipping all items to the purchaser. The Paper Bag Princess, Inc. and its representatives employ the utmost care and consideration when packaging items for shipment to ensure its safe arrival to the purchaser. The Paper Bag Princess, Inc. uses only recognized, responsible and reliable shippers including Federal Express, UPS and the United States Postal Service.


We offer a concierge service and will make house calls to clean out your closets. You may send selected images to us at We accept seasonal contemporary merchandise in excellent condition from designers including Alaia, Balenciaga, Ceil Chapman, Irene, Celine, Dior, Dolce and Gabbana, Gucci, Hermes, Jil Sander, Prada, and Yves St. Laurent jst to name a few. We prefer vintage (1900-1990); however, we will take exceptional contemporary pieces on occasion.

The Paper Bag Princess specializes in evening gowns, as well as beautiful day dresses. We do not typically take suits or career wear. We cannot accept all merchandise as we have a very specific client.

The consigner receives 40% of the item’s final selling price. Items may be reduced by 10% after the first thirty days and consigners and all consignment contracts are for 90 days and may be extended thereafter.

The Paper Bag Princess makes private appointments for consignment in the mornings Monday through Friday prior to the boutique opening to the public for regular business.

If this time is not feasible for you, we accept images via email Please include a short description with designer information, as well as any other pertinent information such as your expected asking price for a particular item.


All items placed on layaway require a payment of 40% of listed price. Please note that this deposit is non-transferable and non-refundable, with payment in full required within 30 days of original deposit, unless alternative terms are agreed upon in advance.

If purchaser does not fulfill this agreement for whatever reason, The Paper Bag Princess Inc:

- Reserves the right to run the submitted credit card on file for the remaining balance of said article.
- Reserves the right to return merchandise to sales floor if credit card transaction is declined.
- The client agrees to forfeit their deposit if the balance is not paid in full by the end of the term of this layaway, unless alternative arrangements are agreed to and submitted writing prior to the termination of the 30 day terms of this layaway contract.


All items for sale on The Paper Bag Princess website have a condition grade assigned to them. The following definitions are Suggested Guidelines for each condition grade. Please note that individual items may have descriptions which contain more specific details about the item’s condition. If you have any additional questions about a specific item’s condition, please feel free contact us to request more information.

Never-worn or used item.

Garment/Item is in perfect original or restored condition. It is not damaged or faded in any way. All original details and decorations are intact and no alterations or changes to the original item have been made.

Garment/Item is intact and has been gently-worn or used without any signs of wear or damage. There are no tears, fading, holes, wear spots, fraying or splitting.

Very Good
Garment/Item is intact but the lining, decorations or item details show some signs of wear. There are no tears, fading, holes, wear spots, fraying or splitting.

Garment/Item is intact but the lining, decorations or item details may be damaged or missing. The outside of the item shows no tears, fading, holes, wear spots, fraying or splitting.

Garment/Item is wearable or usable but may have stains, minor holes and fading, and missing buttons and decorations.

Design inspiration only. Garment/Item is NOT WEARABLE or USABLE due to the overall condition. Fabric or paper deterioration is evident, or the delicate condition of the item predisposes use other than display, rental for design purposes or private collection.

Purchased items may only be returned for the reasons, mentioned above, “Condition as set forth in the item description”, or, “incorrect size as set forth in the item description”. In other words, items may not be returned if for any other reason the purchaser changes their mind and decides they do not wish to purchase the item because they don’t like it, have found something they like better, something less expensive, or are simply suffering from buyers remorse. Please read all item descriptions thoroughly, as well as completing your due diligence and comparative shopping prior to your purchase. We encourage you to ask all pertinent questions through e-mail or contacting one of our representatives directly.

The Paper Bag Princess, Inc. is a corporation doing business in the state of California therefore all California residences are subject to paying California state sales tax. The Paper Bag Princess Canada inc. is a separately held corporation and all purchases made in Canada at that location are subject to all applicable taxes in that country.

The Paper Bag Princess, Inc. is an internationally trademarked company, all information and images contained in this document and on this website are protected and reserved by trademark law worldwide.

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